1. Kixie PowerCall & SMS | Help Center & Support
  2. Account Management

Account Management

Access reports and manage your teams on the Kixie dashboard

Managing your Team
Live Call Board
Adding Agents on the Kixie Dashboard
Assigning and Reassigning Phone Numbers to Agents
Creating and Managing Teams
Call Coaching Agents in the Kixie Directory
Setting up Live Leaderboards
See all 7 articles

Manage your Account
Setting Connection Duration for Calls
Manage Business Hours and Voicemails for After Hours Calls
Manager Dashboard: What is Manage Account Used For?
Setting up Call Disposition Outcomes
Kixie Dashboard Access for Manager & Admin Profiles
How to Block a Number

Inbound Call Routing
Setting Up an IVR (Phone Tree)
Setting up a Call Queue
Inbound Call Queues FAQs
CRM Rules Based Routing Setup
CRM Rules Based Routing FAQs
Setting up a Ring Group
See all 7 articles

Outbound Calling
PowerList Next Action
Prioritized PowerLists
How Local Presence Dialing Works
What is Kixie ConnectionBoost?
Outbound Caller ID Name
Restricted Calling Areas

Call Recording and Transcription
How to Access and Filter Call History as a Manager in Kixie
How Do I Control Settings for Call Recordings?
Two-Party Consent and TCPA Compliance
Conversation Intelligence
Conversation Intelligence FAQs
Call Recording FAQs

My Kixie Numbers
10DLC Registration Guide
Purchasing a New Phone Number for an Agent
How Do I Transfer (Port) My Existing Phone Numbers to Kixie?
Forward Calls from an External Provider While Porting to Kixie
Showing Up as Spam Likely or Scam Likely
Default User Numbers FAQs
See all 7 articles

Reporting & Analytics
Dashboard Reporting Overview
Business Snapshot Report
Business Snapshot FAQs
Agent Snapshot Report
Agent Status & Workforce Mgmt Overview
Agent Status & Workforce Mgmt FAQs

Billing

How does Kixie's billing work?
Advanced Pricing - Per Minute Call Rates, SMS, and Numbers
Account Holds, Refunds, and Cancellations
Kixie Billing: Annual Contracts and Annual Bill Cycles
What is the Minutes Reserve Charge?
How does Kixie's Unlimited Minutes Dialing Plan Work?

Account FAQs
How do I change/reset my password?
International Calling & List of Blocked Countries
Kixie GDPR (General Data Protection Regulation) Compliance
Filter Kixie Email Notifications
How to Work from Home using Kixie

Using Desk Phones with Kixie
Why doesn't my desk phone have service?
How to Provision a Grandstream Phone
How to Provision a Cisco Desk Phone with Kixie
How to Provision a Polycom Desk Phone with Kixie