Setting up Live Leaderboards

Setting up a leaderboard on Kixie is quick and easy. Kixie allows you to create customized leaderboards for you and your team. Follow the steps in this article to set up a Live Leaderboard! 

1. Go to the Kixie Dashboard
2. Click Live
3. Click Leaderboards
4. Click New Display at the top right of the page
5. On the page that opens, click the pencil icon to edit the Leaderboard Name
6. Click the Teams dropdown to select from All Agents or one of the Teams on your account
7. Click the Metric dropdown to select which metrics you'd like to display on the first slide
   • Connections
     • All Connections
   • Totals
     • Answered Calls
     • Missed Calls
   • Outgoing
     • Outgoing Calls
     • Answered Outgoing Calls
     • Missed Outgoing Calls
     • Outgoing Connected Calls
   • Incoming
     • Incoming Calls
     • Answered Incoming Calls
     • Missed Incoming Calls
     • Incoming Connected Calls
   • Duration
     • Total Call Duration
     • Total Average Duration
8. Choose the period of time you'd like the slide to display metrics for
   • 14 hours
   • 24 hours
   • 7 days
   • 30 days
9. Choose how long to display the slide
   • 15 seconds
   • 30 seconds
   • 1 minute
   • 5 minutes
10. Toggle whether or not to show all users on the slide
    • Note: For teams over 10 agents, only 10 agents will show at a time before cycling to the next 10
11. Click Save to complete
12. If desired, add another slide by selecting +AGENTS SLIDE or +QUEUES SLIDEf