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Manage Your Team and Account

Agents, teams and permissions, account settings, compliance, and call reporting

Managing your Team

Adding and removing agents, teams, permissions and what each role can do

Live Call Board
Adding Agents on the Kixie Dashboard
Assigning and Reassigning Phone Numbers to Agents
Creating and Managing Teams
Call Coaching Agents in the Kixie Directory
Setting up Live Leaderboards
See all 7 articles

Manage your Account

Account settings, compliance, your business ID and account-wide preferences

How Kixie Helps Companies Stay TCPA Compliant
Setting Connection Duration for Calls
Manage Business Hours and Voicemails for After Hours Calls
Manager Dashboard: Account Settings
Kixie GDPR (General Data Protection Regulation) Compliance
Setting up Call Disposition Outcomes
See all 9 articles

Reporting & Analytics

Call reporting, agent and team performance, dashboards and exporting data

Understanding the Inbound Summary Report in Kixie
Dashboard Reporting Overview
Business Snapshot Report
Business Snapshot FAQs
Agent Snapshot Report
Agent Status & Workforce Mgmt Overview
See all 7 articles