The Telephone Consumer Protection Act (TCPA) sets critical guidelines for businesses when it comes to calling, texting, and telemarketing. With the potential for significant penalties, ensuring TCPA compliance is not just a legal obligation but also a way to build trust with customers. At Kixie, we understand the importance of compliance and data security in today’s communication landscape. Here are the key ways Kixie helps your business remain TCPA compliant:
Outbound Recording Options for Call Consent
Different states have varying laws when it comes to recording phone calls, with some requiring "two-party consent" before any conversation can be recorded. To navigate this, Kixie offers a customizable Outbound Recording feature under your account's Options menu.
- All: Records every outbound call for businesses that have blanket consent.
- None: Disables recording entirely for companies that prefer not to store any call data.
- Two Party: This smart feature ensures compliance by automatically disabling call recording when a call involves states requiring two-party consent based on area codes. This tailored approach helps your business avoid legal risks associated with recording without consent.
Do Not Call (DNC) Algorithm for Telemarketing Compliance
Avoiding calls or texts to numbers on the Do Not Call Registry is a crucial part of TCPA compliance, especially for companies involved in telemarketing. Kixie’s proprietary DNC Algorithm helps safeguard your business from violations by automatically blocking calls and SMS messages to numbers that are likely registered on the Do Not Call list.
This intelligent system simplifies compliance and prevents the potential for expensive fines or legal actions, allowing your agents to focus on meaningful customer interactions without the worry of accidental violations.
Commitment to Data Security
While TCPA focuses on consumer communication, security, and privacy are intertwined concerns for many businesses. Kixie takes data security seriously to protect both you and your customers.
- All Kixie applications use the HTTPS protocol, ensuring that data transmitted between you and your customers is fully encrypted.
- Sensitive information, such as passwords, is securely encrypted before being stored in our database, offering an added layer of protection.
While we are in the process of obtaining our SOC 2 certification, expected by Q4 of 2025, we already take industry-standard precautions, running Vulnerability Assessment and Penetration Testing (VAPT) monthly or more frequently, as needed, to ensure that our systems are secure from potential threats.
At Kixie, our tools and technologies are designed to ensure that your business operates within the boundaries of TCPA regulations, reducing your risk while enhancing productivity. From customizable recording settings to a proactive DNC algorithm, we provide robust solutions that align with regulatory compliance without sacrificing functionality. Combined with our commitment to data security, we’re focused on helping you protect your customers’ trust and your business’s reputation.