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Guides How-to guides on everything from account setup to automations.

Admin & Managers Reporting, analytics, and account management.

CRM Integrations

Frequently Asked Questions

PowerCall Dialer

FAQ and troubleshooting the PowerCall Dialer (Chrome extension)

Kixie SMS Pricing

How to Update Kixie PowerCall Dialer?

How to Safely Clear Your Google Chrome Cache

Uninstall/Reinstall Kixie PowerCall Dialer from Google Chrome

Resolving the "Lost Connection: Reconnecting to Resolve" Error Message

Advanced Troubleshooting of Kixie UI Issues

See all 9 articles

Click-to-Call

How Do I Control Which Sites My Click-to-Call Appears On?

How do I make a call when Click to Call does not display? (Such as in Google Sheets)

Click to Call with Google Sheets

Free Trial Questions

Questions about the Kixie Free Trial or Demo?

Unable to sign up for a free trial of Kixie?

How do I schedule a demo of Kixie?

Billing

Review Billing Basics

How does Kixie's billing work?

What is Kixie's Refund and Cancellation Policy?

What is the Minutes Reserve Charge?

How does Kixie's Unlimited Minutes Dialing Plan Work?

Advanced Pricing - Per Minute Call Rates, SMS, and Numbers

Can I Put My Account on Hold?

See all 9 articles

Common Troubleshooting

Most common troubleshooting issues

How to Update Chrome, Clear Your Cache & Reinstall Your Dialer

Error: Incompatible SDP Error

How to Force an Update of Your Chrome Extensions

Showing Up as Spam Likely or Scam Likely

Audio Troubleshooting & Optimization

Experiencing Call Quality Issues?

Ideal Conditions for the Kixie Dialer

Kixie PowerCall Dialer Audio Settings

Network and Firewall Setup for Kixie

What kind of headsets are recommended for Kixie?

Archived Call Recordings: Error 403 Forbidden

See all 29 articles

Disabling SIP ALG for Ideal Call Quality

Disabling SIP ALG on your network can vastly improve your call quality and is a great first step in troubleshooting any call quality issue.

Disable SIP ALG

Disable SIP ALG - ASUS Router

Disable SIP ALG - Linksys Router

Disable SIP ALG - Netgear Router

Disable SIP ALG - Sonicwall Router

Disable SIP ALG - Ubiquiti EdgeRouter

See all 10 articles

Provisioning Desk Phones for Kixie

How to provision your VoIP-enabled desk phone to work with your Kixie dialer.

How to Program a Grandstream Phone

How to Provision a Cisco Desk Phone with Kixie

How to Program a Polycom Desk Phone with Kixie

How to Program a Yealink Phone with Kixie

What Deskphone Should I Get for Kixie?

Why doesn't my desk phone have service?

Webhooks and API Documents

Kixie Agent Status API

Kixie Webhooks (And How to Log Calls & SMS in non-native CRMs?)

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Setup Guides & Tutorials

Automations Setup

Setup guides for creating Kixie automations in Zapier, Zoho, Pipedrive & HubSpot

Speed-to-Lead Use Case for Kixie Cadences

Kixie Call and SMS Automations in HubSpot Workflows

Integration Setup

Setup guides for integrating Kixie with your CRM and other tools

Avoma Integration with Kixie

Getting Started

These guides show you how to set up your Kixie account and use built-in Kixie features

New User Setup Guide

Using Kixie on Microsoft Edge browser

How to Set Up an IVR (Phone Tree)

How to Set Up a Ring Group

How to Filter Out Automated Email Notifications from Kixie in Gmail (including Kixie Voicemail emails)

Setting Your Country Code for Outbound Dialing

See all 7 articles

Dialer User Basics

What is Kixie ConnectionBoost?

How to Transfer / Conference 3-Way Call Using the Kixie Dialer for Chrome

Understanding the Kixie Directory

How do I change my outbound caller ID phone number?

How Local Presence Dialing Works

Voicemail Drop: How Does Voicemail Drop ( VM Drop ) Work?

See all 13 articles

Dashboard User Basics

Understanding your Kixie Dashboard

How to Make a Ring Group Go Straight to Voicemail

How to connect your CRM

How to Activate "Find me Follow me" Feature

How to Download the Kixie PowerCall Dialer Chrome Extension?

How do I setup my Voicemail?

Outbound Caller ID Name

See all 12 articles

SMS Best Practices

Best practices for Using SMS

How Does SMS Work?

SMS Best Practices to Avoid Being Blocked

How Do SMS Message Templates Work?

Displaying an SMS Sender ID Instead of Your SMS Number

My Kixie Numbers

How to manage and add Kixie numbers.

How Do I Transfer (Port) My Existing Phone Number(s) / Phone Service to Kixie?

How do I Get Phone Numbers on Kixie?

Forward Calls from an External Provider While Porting to Kixie

What is the Default User?

If your Kixie phone number(s) need to be activated

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Admin & Managers

Call Coaching & Recording

How Call Coaching Works

How Do I Control Settings for Call Recordings?

Why don't I hear both parties on a call recording?

Reporting & Analytics

How to Create/Manage Kixie Teams & Review Team Reporting

Help with Kixie Reporting, Analytics, and CRM activity logging

Kixie Call Analytics With Gong.io

Kixie Sales Leaderboard

Commonly Asked Call Recording Questions

How to Alter My Call Reporting Connection Duration?

See all 7 articles

Setting Up & Managing Your Account

Navigating the Kixie Dashboard as a Manager and optimizing it for your team

Kixie New Admin Tutorial

Manager Dashboard: What is Manage Account Used For?

Kixie Dashboard Access for Manager & Admin Profiles

TCPA and Two-Party Consent Compliance

Creating an Automation Cadence

How to Add an Agent in Kixie

See all 15 articles

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