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Kixie Dashboard
PowerCall Dialer
CRM Integrations
Advanced Troubleshooting/ Call Quality
Kixie Documentation for Agents Only
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Managers/Admin
- Kixie New Admin Tutorial
- How to Create Kixie Teams, Manage Teams, and Review Team Reporting?
- Setting Up Your Call Queue
- How to Work from Home using Kixie
- How to Add an Agent in Kixie
- Replacing Vs. Deleting Users
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User Dashboard Basics
- New User Tutorial (YouTube Series)
- How to Add your CRM
- How to Activate "Find me Follow me" Feature
- How to Download the Kixie PowerCall Dialer Chrome Extension?
- How do I setup my Voicemail?
- Outbound Caller ID Name
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My Kixie Numbers
- How Do I Transfer (Port) My Existing Phone Number(s) / Phone Service to Kixie?
- How do I Get Phone Numbers on Kixie?
- Forward Calls from an External Provider While Porting to Kixie
- What is the Default User?
- If your Kixie phone number(s) need to be activated
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Billing
- How does Kixie's billing work?
- How does Kixie's Unlimited Minutes Dialing Plan Work?
- Advanced Pricing - Per Minute Call Rates, SMS, and Numbers
- Can I Put My Account on Hold?
- Porting Out of Kixie
- How do I cancel my service?
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Dialer User Basics
- What is Kixie ConnectionBoost?
- How to Transfer / Conference 3-Way Call Using the Kixie Dialer for Chrome
- How Do I Control Which Sites My Click-to-Call Appears On?
- How Local Presence Dialing Works
- How do I change my outbound callerid/phone number?
- Advanced Tips, Tricks, and Helpful Hints for Using the Kixie PowerCall Dialer
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Audio Management
- Kixie PowerCall Dialer Audio Settings
- What kind of headsets are recommended for Kixie?
- Common Microphone Issue with Windows Computers
- Setting Up My Headset in Windows
- Common Microphone Issue with Mac Computers
- Fixing "Microphone Access Blocked"
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SMS Best Practices
- How Does SMS Work?
- SMS Best Practices to Avoid Being Blocked
- How Do SMS Message Templates Work?
- Displaying an SMS Sender ID Instead of Your SMS Number
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Sales
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Common Troubleshooting
- Experiencing Call Quality Issues?
- Advanced Troubleshooting of Kixie UI Issues
- How to Update Kixie PowerCall Dialer?
- How to Install Chrome Remote Desktop for Kixie Troubleshoot
- Uninstall/Reinstall Kixie PowerCall Dialer from Google Chrome
- Resolving the "Lost Connection: Reconnecting to Resolve" Error Message
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Kixie Mobile APP
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ActiveCampaign
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Pipedrive
- Pipedrive: Auto-SMS and Auto-Call
- How Kixie Syncs Your Calls with Pipedrive
- How to Sync Your Pipedrive Contacts to Your Kixie Mobile App
- Pipedrive Automation Workshop - Call Dispositions that Automatically Modify Deal Stage
- PipeDrive Workflow Automation: Disposition(s) to Send Email
- Pipedrive Call Statistics and Visibility Settings
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Hubspot
- How to Create an AutoDialer with Zapier and Hubspot?
- Cannot Play Call Recordings Inside the Hubspot Call Task
- Syncing Calls to Companies in HubSpot
- Hubspot Workflows: How to Create a Ticket in Hubspot Directly from Kixie Powercall
- How Can I Migrate My Existing Phone Number Data to New Custom Fields Containing Phone?
- How Kixie logs Call outcomes/types inside of Hubspot
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Zoho
- Zoho Workflows: Kixie Auto-Call and Auto-SMS Based Upon an Opened Email
- Zoho Workflows: Auto-SMS and Auto-Call
- How Kixie Syncs Your Calls with Zoho
- How to Log Call Outcomes and Use Automations in Zoho CRM
- How to enable the Zoho PhoneBridge Integration with Kixie
- Zoho Workflow: Automatically Send an Email After Logging an Outcome
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Salesforce
- Salesforce Workflow: Auto-SMS and Auto-Call
- Setting up Salesforce for Kixie
- Setting up Salesforce for Call Dispositions
- Setting Up Salesforce for SMS Message Integration
- How Kixie’s Salesforce Integration Works
- Removing CTI (Vonage, RingCentral, etc...) from SalesForce
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PipelineDeals
- How to Sync PipelineDeals With Kixie
- Setting Up the PipelineDeals Integration (Adding Required Activity Categories)
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Insightly
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Prosperworks
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Nutshell
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How does the Kixie CRM sync work?
- How Does Kixie Integrate with my CRM?
- How to Use Call Dispositions to Trigger Automations in Your CRM
- AutoDialer & Automated SMS (Zapier Integration)
- How can I see if my CRM sync is working?
- How do I use Kixie Click-To-Call?
- How to PowerDial an extension number
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Resolving Call Quality Issues
- Ideal Conditions for the Kixie Dialer
- Network and Firewall Setup for Kixie
- Disable SIP ALG - Ubiquiti Unifi Security Gateway/USG/UNMS
- Disable SIP ALG - Ubiquiti EdgeRouter
- Disable SIP ALG - Sonicwall Router
- Disable SIP ALG - Netgear Router
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Webhooks and API Documents
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Desk Phone Provisioning
- How to Program a Grandstream Phone
- How to Provision a Cisco Desk Phone with Kixie
- How to Program a Polycom Desk Phone with Kixie
- How to Program a Yealink Phone with Kixie
- What Deskphone Should I Get for Kixie?
- Why doesn't my desk phone have service?
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Customer Experience
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Promoted articles
- Kixie New Admin Tutorial
- How to Create Kixie Teams, Manage Teams, and Review Team Reporting?
- New User Tutorial (YouTube Series)
- How Do I Transfer (Port) My Existing Phone Number(s) / Phone Service to Kixie?
- How does Kixie's billing work?
- What is Kixie ConnectionBoost?
- How to Transfer / Conference 3-Way Call Using the Kixie Dialer for Chrome
- How Do I Control Which Sites My Click-to-Call Appears On?
- Kixie PowerCall Dialer Audio Settings
- What kind of headsets are recommended for Kixie?
- Questions about the Kixie Free Trial or Demo?
- Experiencing Call Quality Issues?
- Advanced Troubleshooting of Kixie UI Issues
- How to Create an AutoDialer with Zapier and Hubspot?
- Cannot Play Call Recordings Inside the Hubspot Call Task
- How Does Kixie Integrate with my CRM?
- How to Use Call Dispositions to Trigger Automations in Your CRM
- Ideal Conditions for the Kixie Dialer
- Network and Firewall Setup for Kixie