1. Kixie PowerCall & SMS | Help Center & Support
  2. Fix a Problem

Fix a Problem

Error messages, sign-in and password trouble, audio and call quality, and network issues

Troubleshooting

Error messages, sign-in problems, and the dialer not working as expected

Fixing "This Call Couldn't Be Completed" or "Destination May Be Restricted"
Fixing "CAPTCHA Is Invalid or Expired" at Login
Fixing "This Device Is Blocked for Outbound Calling" or "Invalid Device"
Why is my Kixie click to call giving me an error?
How to Update Chrome, Clear Your Cache
Changing Your Password and Fixing Sign-In Problems
See all 9 articles

Audio Troubleshooting and Optimization

Audio and call quality, headsets, and getting the best sound on a call

Kixie PowerCall Dialer Audio Settings
Archived Call Recordings: Error 403 Forbidden
Common Microphone Issue with Mac Computers
Error: Incompatible SDP Error
How to Set Up QoS on an ASUS Router for Kixie
Ideal Conditions for the Kixie Dialer
See all 14 articles

Disabling SIP ALG

Turning off SIP ALG on your router, with step-by-step guides for common models

Disable SIP ALG
Disable SIP ALG - ASUS Router
Disable SIP ALG - Linksys Router
Disable SIP ALG - Netgear Router
Disable SIP ALG - Sonicwall Router
Disable SIP ALG - Ubiquiti EdgeRouter
See all 10 articles