Common Microphone Issue with Mac Computers

If your microphone isn’t working on your Mac with Kixie, it’s likely due to incorrect input settings or missing app permissions. Follow these steps to troubleshoot and fix the issue.

1. Check and Set Your Headset as the Default Input Device

Your Mac may not be using the correct microphone by default. To check and change this:

1. Open System Preferences.
2. Click on Sound.
3. Select the Input tab.
4. Under "Select a device for sound input," choose your headset microphone or preferred input device.
5. Adjust the input volume slider as needed to ensure your microphone is picking up sound.
6. Speak into the microphone and check the Input level bars to see if they move, indicating sound is being detected.

2. Search for “Sound Input” If You Can’t Find the Settings

If you’re having trouble locating the Sound settings:

1. Open System Preferences.
2. Use the search bar in the top-right corner.
3. Type "sound input" and select the correct option from the dropdown.

3. Allow Microphone Access for Google Chrome

If your microphone still isn’t working—especially after a macOS update—it may be blocked from being used in Google Chrome. To fix this:

1. Open System Preferences and go to Security & Privacy.
2. Click on the Privacy tab.
3. In the left sidebar, select Microphone.
4. Ensure Google Chrome is checked to allow microphone access.
5. If the checkbox is grayed out, click the lock icon in the bottom left and enter your Mac password to make changes.

Final Steps If the Microphone Still Isn’t Working

• Restart your Mac and try again.
• Disconnect and reconnect your headset.
• Try a different USB port or Bluetooth reconnection if using a wireless headset.
• Test the microphone in another app (such as Voice Memos) to rule out a hardware issue.

Following these steps should resolve most microphone-related issues with Kixie on Mac. If problems persist, contact Kixie Support for further assistance.