Kixie PowerCall Dialer Audio Settings

Contents

• Get Live Troubleshooting
• Technical Setup Instructions
  • Microphone Permissions in Google Chrome
  • Connecting your Headset to Kixie
  • Select Microphone in Google Chrome Settings
  • Advanced Audio Settings
• Additional Setup Required for Windows PC

Get Live Troubleshooting

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• Receive an audio troubleshooting call immediately — available 24/7

Technical Setup Instructions

Microphone Permissions in Google Chrome

The first time you use Kixie, you will be asked to allow microphone access. You want to Allow always.

Note that if you have accidentally blocked microphone permissions in Google Chrome, you will need to open Chrome's Settings. Navigate to Privacy & Security > Site Settings > Microphone, then click on Kixie PowerCall and set the "Microphone" option to Allow.

Kixie Audio Settings Menu

Open your Kixie PowerCall dialer's audio settings menu:

1. Click on the Menu button
2. Click on Settings
3. Scroll down to "Audio"

If your microphone still does not have access, your audio settings will look like this, and you will need to go into your Chrome settings and allow access.

If you attempt to place a call before allowing your microphone access to Chrome, you will see the following banner: 

Connecting Your Headset to Kixie

Once your microphone is allowed access to Chrome, the Kixie PowerCall will have access and should automatically set your audio devices to the device connected to your computer. We recommend selecting the "default" device displayed. If the desired device is not selected as the default, please make sure to select it in the Mac or Windows Settings.

We also recommend using a headset. USB headsets are most-recommended, because bluetooth headsets can disconnect from your computer (and therefore, disconnect from Kixie) more frequently.

Click here for a list of recommended headsets

Microphone is your input (the audio device that's collecting your audio when you speak.)  

Ringtone is your output for incoming ringtones as well as sound effects (the audio device that projects when you receive an incoming call, initiate a call or you click on a number on the dial pad.

Speaker is your output for incoming audio (the audio device that's projecting your callee's audio.)

After selecting the proper audio devices, you should test each to make sure they're properly connected. While testing, you'll want to see the green bars flashing on each three audio device sections. Input level will be detected when you speak into your mic. Output level for the other two will play audio when you click on the "Test Ringtone" and "Test Speaker."

Even if you're opting to use your computer audio, this will still need to be selected and connected under your audio settings:

Note that using your computer's built-in microphone can often create an echo effect, which can make it sound like you're calling from a tunnel. This is why headsets are recommended.

Select Microphone in Google Chrome Settings

1. In Google Chrome, go to Settings > Privacy and Security > Site Settings > Microphone.
2. Make sure that your Headset is selected in the Microphone dropdown with (System Default) next to it.

Advanced Audio Settings

Finally, we recommend turning on each of the three voice processing settings to experience the best audio quality on Kixie:

• Automatic Gain helps keep output level consistent baed on the desired audio range, so that incoming volume is not too loud or too quiet.
• Echo Cancellation helps prevent an echo effect from sounding with your outgoing audio.
• Noise Cancellation helps cancel outside noise from your microphone.

Quiet Mode - Under Settings menu, turn this ON to reduce ear fatigue associated with ringtones and key presses.

If you are using a Mac, this is the end of the optimal audio setup.

If you are using a PC, there are some additional system settings that we recommend adjusting, with instructions below.

Additional Audio Setup for Windows PC

The info below applies to Windows 10 and Windows 11.

Windows: Specify the headset to use in Google Chrome

If you are experiencing your Kixie headset getting changed without your doing (either during or after calls), then it's likely that Windows keeps trying to auto-change your audio device to default settings. This can be a major annoyance and may interrupt your calls.

The steps below allows you to specify the exact headset you intend to use for Kixie on Google Chrome, and should solve that problem.

1. On your PC, open Windows Settings. (In your Windows Start Menu, this is simply called Settings.)
2. On the sidebar, go to System > Sound. Then scroll down the page and select Volume Mixer. This Volume Mixer page should look similar to the screenshot below.
3. Look under the "Apps" section, then click on Google Chrome to expand it for more options.
4. Set your "Output device" and "Input device" to the desired headset you want to use with Kixie.
5. You may close the Settings window, then test calls again on Kixie.

Windows: Disable unused audio devices (optional)

If you continue to experience problems, then another cause may be that Windows is automatically swapping you to other devices on your computer. These may or may not be real devices (for instance, Windows might keep the option to choose a device that is no longer plugged in).

Follow the steps below to disable an audio device that you don't intend to use, and therefore prevent Windows from automatically saving that as a default audio option.

1. On your PC, open Windows Settings. On the sidebar, go to System > Sound.
2. Look at the "Input" section.
3. If you see an audio input option that you never intend to use for calls (for example: a webcam mic, or a TV monitor), then click on the > arrow to open more options.
4. Under the "General" section, click on the button: Don't allow.

Windows: Optimizing Full Audio Settings

Watch the video below for an in-depth overview about how to best optimize all relevant audio settings in Windows 10 or Windows 11.