Contents

• Required Setup
  • Allowing Access to Chrome and Accessing your Audio Settings
  • Connecting your Headset to Kixie
  • Advanced Audio Settings
• Additional Setup Required for PC Users

Required Setup

Before making any calls on the Kixie PowerCall, you need to set up and verify your audio settings. 

Allowing Access to Chrome and Accessing your Audio Settings

First, make sure Chrome is allowed access to your microphone. 

To view your audio settings: 

1. Go to Menu
2. Click on Settings
3. Scroll down to "Audio"

If your microphone still does not have access, your audio settings will look like this, and you will need to go into your Chrome settings and allow access.

If you attempt to place a call before allowing your microphone access to Chrome, you will see the following banner: 

Connecting your Headset to Kixie

Once your microphone is allowed access to Chrome, the Kixie PowerCall will have access and should automatically set your audio devices to the device connected to your computer. 

We recommend using a headset. USB headsets are most-recommended, because bluetooth headsets can disconnect from your computer (and therefore, disconnect from Kixie) more frequently.

Click here for a list of recommended headsets

Microphone is your input (the audio device that's collecting your audio when you speak.)  

Ringtone is your output for incoming ringtones as well as sound effects (the audio device that projects when you receive an incoming call, initiate a call or you click on a number on the dialpad. To mute some of these, learn more about our quiet mode setting [link])

Speaker is your output for incoming audio (the audio device that's projecting your callee's audio.)

After selecting the proper audio devices, you should test each to make sure they're properly connected. While testing, you'll want to see the green bars flashing on each three audio device sections. Input level will be detected when you speak into your mic. Output level for the other two will play audio when you click on the "Test Ringtone" and "Test Speaker."

Even if you're opting to use your computer audio, this will still need to be selected and connected under your audio settings:

Note that using your computer's built-in microphone can often create an echo effect, which can make it sound like you're calling from a tunnel. This is why headsets are recommended.

Advanced Audio Settings

Finally, we recommend turning on each of the three voice processing settings to experience the best audio quality on Kixie:

• Automatic Gain helps keep output level consistent baed on the desired audio range, so that incoming volume is not too loud or too quiet.
• Echo Cancellation helps prevent an echo effect from sounding with your outgoing audio.
• Noise Cancellation helps cancel outside noise from your microphone.

If you are using a Mac, this is the end of the optimal audio setup. If you are using a PC, there are some additional system settings that we recommend adjusting:

Additional Audio Setup for PC Users

First, go to Windows Settings > System > Sound > Volume mixer. Under "Apps," make sure that your audio device for Google Chrome is selected as the default input and output:

Next, under System > Sound, make sure that the only available input and output devices are audio devices that you wish to use on calls. Any excess audio devices like webcams or monitors should be disallowed. Because the Kixie PowerCall is a Chrome extension, it is leveraging the audio devices that are allowed access to Chrome in your computer settings. In order to prevent any erroneous audio-switching, it's best to remove any of these additional miscellaneous audio devices.

Under Advanced > More Sound Settings, you can disable any additional audio devices or ports that may be picking up sound: 

Once you've done this, your audio setup is complete!