Archived Call Recordings: Error 403 Forbidden
Summary: For security and privacy purposes, call recordings older than 1...
Audio Troubleshooting: Experiencing Call Quality Issues? Can't Hear Ring Audio?
Basic Audio Troubleshooting
First off, ensure that your computer's audio...
Call Drops
Symptoms
Connected Calls that abruptly disconnect without notice.
Cau...
Choppy Voice
Symptom
Choppy voice describes the sound when there are gaps in the voic...
Common Microphone Issue with Mac Computers
Summary: Common reasons that your microphone may not work properly with ...
Common Microphone Issue with Windows Computers
Summary: Common reasons that your microphone may not work properly with ...
Common Microphone Issues
Please select the correct article for further Microphone help:
Common Mi...
Delayed Audio
Symptom
Delayed audio most frequently appears when parties begin speakin...
Error: Incompatible SDP Error
Solve: This message can be solved by trying Kixie with the same computer...
Fixing "Microphone Access Blocked"
Reminder: Verify that your microphone currently works with Google Chrome...
How to Setup QoS on Your Router for Kixie
1. Go to http://speedtest.net and perform a speed test. Write down your ...
Ideal Conditions for the Kixie Dialer
Remember: 99% of call quality/call drop issues and "lost connection" iss...
Jitter or High Latency
Summary
Jitter is defined as a variation in the delay of received pack...
Kixie PowerCall Dialer Audio Settings
If you're getting a "Microphone Access Blocked" error, see here.
Th...
Kixie's Codecs and PerCall Usage (Bandwidth)
Summary: Kixie's WebRTC client (Kixie PowerCall Dialer) uses the latest ...
Loud or Abrupt Noises
Symptoms
As the title suggests, lout or abrupt audio plays through your ...
Minimum System Requirements for PC/Mac
Minimum System Requirements for PC (Windows)
Windows 10
Most Updated Ve...
Muffled, “Far-away” or “in a tunnel” Sounding
Symptom
Tunnel voice is similar to talking in a tunnel.
Cause
A common c...
My Customers Complain about Hearing Background Noise
The Basics
Background noise stems from a poor quality microphone.
HOW ...
Network and Firewall Setup for Kixie
Summary: If you have determined that you have the ideal conditions for K...
No Valid “Blank” Audio Devices
Symptoms
The audio devices listed in Kixie PowerCall Dialer settings --...
One-Way Audio
Symptoms
When either party (or both parties) cannot be heard on the phon...
Robotic Sounding
Symptom
Robotic sounding voice adds a digital-tonel quality to your voi...
Setting Up a Jabra Evolve 75/65 UC for Use with Kixie
Download and Install Jabra Direct/Firmware Updates from Jabra Support....
Setting Up My Headset in Windows
Prerequisites: Please verify that all headset, Windows Operating System,...
What kind of headsets are recommended for Kixie?
Please avoid using Bluetooth headsets unless specifically designed for V...
What router do you recommend for the best voice quality and seamless internet service?
We're glad you asked!
Here are our top recommendations for teams of 4+
...