Audio Troubleshooting: Experiencing Call Quality Issues? Can't Hear Ring Audio?
Basic Audio Troubleshooting First off, ensure that your computer's audio...
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Ideal Conditions for the Kixie Dialer
Remember: 99% of call quality/call drop issues and "lost connection" iss...
Alex Mann Alex Mann
Kixie PowerCall Dialer Audio Settings
  If you're getting a "Microphone Access Blocked" error, see here.    Th...
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Network and Firewall Setup for Kixie
Summary: If you have determined that you have the ideal conditions for K...
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What kind of headsets are recommended for Kixie?
Please avoid using Bluetooth headsets unless specifically designed for V...
Kixie Team Kixie Team
Archived Call Recordings: Error 403 Forbidden
Summary: For security and privacy purposes, call recordings older than 1...
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Call Drops
Symptoms Connected Calls that abruptly disconnect without notice.    Cau...
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Choppy Voice
Symptom Choppy voice describes the sound when there are gaps in the voic...
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Common Microphone Issue with Mac Computers
Summary: Common reasons that your microphone may not work properly with ...
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Common Microphone Issue with Windows Computers
Summary: Common reasons that your microphone may not work properly with ...
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Common Microphone Issues
Please select the correct article for further Microphone help: Common Mi...
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Delayed Audio
Symptom Delayed audio most frequently appears when parties begin speakin...
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Echo
Symptom In many cases, echo occurs when a party hears themself through a...
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Fixing "Microphone Access Blocked"
Reminder: Verify that your microphone currently works with Google Chrome...
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How to Setup QoS on Your Router for Kixie
1. Go to http://speedtest.net and perform a speed test. Write down your ...
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Jitter or High Latency
Summary   Jitter is defined as a variation in the delay of received pack...
Jason Miani Jason Miani
Kixie's Codecs and PerCall Usage (Bandwidth)
Summary: Kixie's WebRTC client (Kixie PowerCall Dialer) uses the latest ...
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Loud or Abrupt Noises
Symptoms As the title suggests, lout or abrupt audio plays through your ...
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Minimum System Requirements for PC/Mac
Minimum System Requirements for PC (Windows) Windows 10 Most Updated Ve...
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Muffled, “Far-away” or “in a tunnel” Sounding
Symptom Tunnel voice is similar to talking in a tunnel. Cause A common c...
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My Customers Complain about Hearing Background Noise
The Basics Background noise stems from a poor quality microphone.   HOW ...
Kixie Team Kixie Team
No Valid “Blank” Audio Devices
Symptoms  The audio devices listed in Kixie PowerCall Dialer settings --...
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One-Way Audio
Symptoms When either party (or both parties) cannot be heard on the phon...
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Packet Loss
Table of Contents: Summary  Causes Test Networking Throughput Networking...
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Robotic Sounding
Symptom  Robotic sounding voice adds a digital-tonel quality to your voi...
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Setting Up a Jabra Evolve 75/65 UC for Use with Kixie
Download and Install Jabra Direct/Firmware Updates from Jabra Support....
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Setting Up My Headset in Windows
Prerequisites: Please verify that all headset, Windows Operating System,...
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Static
Symptom - Static is a granular distortion similar to bad reception on th...
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What router do you recommend for the best voice quality and seamless internet service?
We're glad you asked!  Here are our top recommendations for teams of 4+ ...
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