Experiencing Call Quality Issues?
Intro Few things can be as frustrating as unexpected drops in call quali...
George George
Ideal Conditions for the Kixie Dialer
Remember: 99% of call quality/call drop issues originate in your network...
Alex Mann Alex Mann
Kixie PowerCall Dialer Audio Settings
  If you're getting a "Microphone Access Blocked" error, see here.    Th...
Alex Mann Alex Mann
Network and Firewall Setup for Kixie
Summary: If you have determined that you have the ideal conditions for K...
Jason Miani Jason Miani
What kind of headsets are recommended for Kixie?
Please avoid using Bluetooth headsets unless specifically designed for V...
Kixie Team Kixie Team
Archived Call Recordings: Error 403 Forbidden
Summary: For security and privacy purposes, call recordings older than 1...
Jason Miani Jason Miani
Call Drops
Symptoms Connected Calls that abruptly disconnect without notice.    Cau...
Jason Miani Jason Miani
Choppy Voice
Symptom Choppy voice describes the sound when there are gaps in the voic...
Jason Miani Jason Miani
Common Microphone Issue with Mac Computers
Summary: Common reasons that your microphone may not work properly with ...
Jason Miani Jason Miani
Common Microphone Issue with Windows Computers
Summary: Common reasons that your microphone may not work properly with ...
Jason Miani Jason Miani
Common Microphone Issues
Please select the correct article for further Microphone help: Common Mi...
Andrea Dade Andrea Dade
Delayed Audio
Symptom Delayed audio most frequently appears when parties begin speakin...
Jason Miani Jason Miani
Echo
Symptom In many cases, echo occurs when a party hears themself through a...
Jason Miani Jason Miani
Fixing "Microphone Access Blocked"
Reminder: Verify that your microphone currently works with Google Chrome...
Alex Mann Alex Mann
How to Setup QoS on Your Router for Kixie
1. Go to http://speedtest.net and perform a speed test. Write down your ...
Alex Mann Alex Mann
Jitter or High Latency
Summary   Jitter is defined as a variation in the delay of received pack...
Jason Miani Jason Miani
Kixie's Codecs and PerCall Usage (Bandwidth)
Summary: Kixie's WebRTC client (Kixie PowerCall Dialer) uses the latest ...
Jason Miani Jason Miani
Loud or Abrupt Noises
Symptoms As the title suggests, lout or abrupt audio plays through your ...
Jason Miani Jason Miani
Minimum System Requirements for PC/Mac
Minimum System Requirements for PC (Windows) Windows 10 Most Updated Ve...
Jason Miani Jason Miani
Muffled, “Far-away” or “in a tunnel” Sounding
Symptom Tunnel voice is similar to talking in a tunnel. Cause A common c...
Jason Miani Jason Miani
My Customers Complain about Hearing Background Noise
The Basics Background noise stems from a poor quality microphone.   HOW ...
Kixie Team Kixie Team
No Valid “Blank” Audio Devices
Symptoms  The audio devices listed in Kixie PowerCall Dialer settings --...
Jason Miani Jason Miani
One-Way Audio
Symptoms When either party (or both parties) cannot be heard on the phon...
Jason Miani Jason Miani
Packet Loss
Table of Contents: Summary  Causes Test Networking Throughput Networking...
Jasper Jasper
Robotic Sounding
Symptom  Robotic sounding voice adds a digital-tonel quality to your voi...
Jason Miani Jason Miani
Setting Up a Jabra Evolve 75/65 UC for Use with Kixie
Download and Install Jabra Direct/Firmware Updates from Jabra Support....
Jason Miani Jason Miani
Setting Up My Headset in Windows
Prerequisites: Please verify that all headset, Windows Operating System,...
Jason Miani Jason Miani
Static
Symptom - Static is a granular distortion similar to bad reception on th...
Jason Miani Jason Miani
What router do you recommend for the best voice quality and seamless internet service?
We're glad you asked! We will help you configure your router as well ! J...
Alex Mann Alex Mann