Archived Call Recordings: Error 403 Forbidden Archived Call Recordings: Error 403 Forbidden

Archived Call Recordings: Error 403 Forbidden

Jason Miani Jason Miani

Summary: For security and privacy purposes, call recordings older than 15 months automatically move into an archived storage pool. Requests to access archived recordings can be sent to support@kixie.com or by contacting your account manager.

 

403 Forbidden - Archived Call Recording

A call recording Error 403 Forbidden message means that the call recording is older than 15 months and is in a seperate archived storage server.

 

How to Request Access to Archived Recordings?:

Request to access archived call recordings need to be sent to support@kixie.com and/or your Kixie.com Account Manager.

 

Please include a link to the call recording(s) in your email. These requests take approximately 72 hours to process.