![Archived Call Recordings: Error 403 Forbidden]({"bg": "//theme.zdassets.com/theme_assets/655825/0e17ce9d97191826d9156257163f61ca9514e210.jpg"})
![Archived Call Recordings: Error 403 Forbidden]({"bg": "//theme.zdassets.com/theme_assets/655825/d38d9cc5a4fcb160800cb7a8f0e0cb60aaa36d2e.jpg"})
Summary: For security and privacy purposes, call recordings older than 15 months automatically move into an archived storage pool. Requests to access archived recordings can be sent to support@kixie.com or by contacting your account manager.
403 Forbidden - Archived Call Recording
A call recording Error 403 Forbidden message means that the call recording is older than 15 months and is in a seperate archived storage server.
How to Request Access to Archived Recordings?:
Request to access archived call recordings need to be sent to support@kixie.com and/or your Kixie.com Account Manager.
Please include a link to the call recording(s) in your email. These requests take approximately 72 hours to process.
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