Summary: For security and privacy purposes, call recordings older than 18 months automatically move into an archived storage pool. Requests to access archived recordings can be sent to or by contacting your account manager.


403 Forbidden - Archived Call Recording

A call recording Error 403 Forbidden message means that the call recording is older than 18 months and is in a seperate archived storage server.


How to Request Access to Archived Recordings?:

Request to access archived call recordings need to be sent to and/or your Account Manager.


Please include a link to the call recording(s) in your email. These requests take approximately 72 hours to process.