![My Customers Complain about Hearing Background Noise]({"bg": "//theme.zdassets.com/theme_assets/655825/0e17ce9d97191826d9156257163f61ca9514e210.jpg"})
![My Customers Complain about Hearing Background Noise]({"bg": "//theme.zdassets.com/theme_assets/655825/d38d9cc5a4fcb160800cb7a8f0e0cb60aaa36d2e.jpg"})
The Basics
Background noise stems from a poor quality microphone.
HOW DO I FIX THE BACKGROUND NOISE?
-
Use a Headset with a Noise Cancelling Mic
-
Use a high quality headset with a noise cancelling microphone
- Do not use your computer's built in microphone/speakers
-
-
On Mac, Make Sure to Use a Properly Powered Headset
-
Check to make sure your headsets are compatible with Apple products.
-
Go to System Preferences → Sound → Input tab.
-
If your computer is picking up the microphone from your headset, it should read “External Microphone”:
-
1
-1
Was this article helpful?
0 out of 1 found this helpful
Articles in this section
- Experiencing Call Quality Issues?
- Ideal Conditions for the Kixie Dialer
- Kixie PowerCall Dialer Audio Settings
- Network and Firewall Setup for Kixie
- What kind of headsets are recommended for Kixie?
- Archived Call Recordings: Error 403 Forbidden
- Call Drops
- Choppy Voice
- Common Microphone Issue with Mac Computers
- Common Microphone Issue with Windows Computers