My Customers Complain about Hearing Background Noise

The Basics

Background noise stems from a poor quality microphone.

HOW DO I FIX THE BACKGROUND NOISE?

1. Use a Headset with a Noise Cancelling Mic

   • Use a high quality headset with a noise cancelling microphone

   • Here's a list of headsets we recommend

   • Do not use your computer's built in microphone/speakers

2. On Mac, Make Sure to Use a Properly Powered Headset

   • Check to make sure your headsets are compatible with Apple products.

   • Go to System Settings > Sound > Input.

   • Your headset should be listed there by name and selected. If the input shown is the built-in microphone instead, select your headset from the list. If the headset does not appear at all, unplug it and plug it back in, then check the list again.

3. Check your microphone inside the dialer too

   • Selecting the right microphone in macOS does not change what the Kixie PowerCall dialer is using. In the dialer, open the menu, go to Settings > Audio, and set Microphone to your headset by name rather than leaving it on Default.