My Customers Complain about Hearing Background Noise

The Basics

Background noise stems from a poor quality microphone.

HOW DO I FIX THE BACKGROUND NOISE?

1. Use a Headset with a Noise Cancelling Mic

   • Use a high quality headset with a noise cancelling microphone

   • Here's a list of headsets we recommend

   • Do not use your computer's built in microphone/speakers

2. On Mac, Make Sure to Use a Properly Powered Headset

   • Check to make sure your headsets are compatible with Apple products.

   • Go to System Preferences → Sound → Input tab.

   • If your computer is picking up the microphone from your headset, it should read “External Microphone”: