Setting Up My Headset in Windows Setting Up My Headset in Windows

Setting Up My Headset in Windows

Jason Miani Jason Miani

Prerequisites: Please verify that all headset, Windows Operating System, and Google Chrome software/firmware be up-to-date.

Kixie Recommended Headset Software Downloads

 This is also the easiest and most common way to troubleshoot call quality problems.

 

Advanced Troubleshooting

 

1. Open the Sound Settings menu in Windows

  • Right click the Speaker icon on the bottom right corner of your task tab and select Open Sound settings.

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2. Select your Default Output + Input Devices

  • Under Output, select the audio device you intend to use as your output from the Choose your output device drop down.
  • Under Input, select the audio device you intend to use as your microphone from the Choose your input device drop down.

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3. Verify your Audio Settings in Kixie PowerCall match Windows.

  • In Kixie PowerCall, goto Settings (3 horizontal lines) --> Audio --> More
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  • The meter under Microphone lights up when speaking through a properly connected microphone (seen below)
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