Fixing "CAPTCHA Is Invalid or Expired" at Login

If you cannot sign in or log in to Kixie, and app.kixie.com returns "CAPTCHA is invalid or expired", the error usually clears with a fresh browser session.

Clear the Session and Try Again

1. Make sure you are in Google Chrome. Kixie was built as a Chrome extension and does not run natively in Safari, Edge, or Firefox.
2. Close every Kixie tab and the dialer.
3. Clear Chrome's cache: paste chrome://settings/clearBrowserData into the address bar, choose Advanced, tick Cached images and files and Hosted app data, set the time range to All time, and click Clear data.
4. Reopen Chrome, go to app.kixie.com, and complete the CAPTCHA before it times out.

Step-by-step screenshots are in How to Update Chrome, Clear Your Cache.

Turn Off VPNs and Ad Blockers

If you use a VPN or an ad blocker, turn it off for kixie.com and try once more. Both can interfere with the CAPTCHA check.

If the Error Keeps Coming Back

A repeating CAPTCHA error often means the whole account is on a billing hold. Nobody on the account can log in until it is cleared. Check with your manager or admin that all invoices have been paid. Services turn off after 7 days unpaid.

If billing is current and the error persists, contact support@kixie.com.

Other Ways This Shows Up

Customers describe this problem as a captcha error, captcha not working, captcha expired, being unable to log in or sign in, being locked out of Kixie, the login page not accepting a password, or the login screen looping back to itself. If any of those match what you are seeing, the steps above are the right place to start.