If you are unable to make/receive calls and experience this message (shown above), it means your PowerCall endpoint is becoming unregistered due to 1 of 2 things:
1) you are logged into a deactivated Kixie account
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Verify Login Credentials
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Verify you are using the correct email and password
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Refresh Kixie PowerCall dialer (press the Refresh icon on the top right of the PowerCall dialer)
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2) you have a firewall enabled on your computer or network that is preventing your Kixie dialer from being operational
- Pull PowerCall Console Logs + Error Messages
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Right click inside of Kixie PowerCall
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Press "Inspect"
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Select the "Console" tab
- Enter a phone number into Kixie PowerCall and Start Call
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Take a screenshot of the entire console
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- Review Error Messages and Screenshot
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If you see any of the following messages, then there is a firewall and/or network related issue. Please optimize your network for use with Kixie.
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For all other error messages (or if no message displays), please contact support@kixie.com or your account manager.
The easiest way to attain the Ideal Conditions for Kixie PowerCall.