Resolving the "Lost Connection: Reconnecting to Resolve" Error Message Resolving the "Lost Connection: Reconnecting to Resolve" Error Message

Resolving the "Lost Connection: Reconnecting to Resolve" Error Message

Jason Miani Jason Miani

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If you are unable to make/receive calls and experience this message (shown above), it means your PowerCall endpoint is becoming unregistered due to 1 of 2 things:

1) you are logged into a deactivated Kixie account 

  1. Verify Login Credentials

    1. Verify you are using the correct email and password

    2. Refresh Kixie PowerCall dialer (press the Refresh icon on the top right of the PowerCall dialer)

2) you have a firewall enabled on your computer or network that is preventing your Kixie dialer from being operational 

  1. Pull PowerCall Console Logs + Error Messages
    • Right click inside of Kixie PowerCall

    • Press "Inspect"

    • Select the "Console" tab

    • Enter a phone number into Kixie PowerCall and Start Call
    • Take a screenshot of the entire console

  2. Review Error Messages and Screenshot
    • If you see any of the following messages, then there is a firewall and/or network related issue. Please optimize your network for use with Kixie.websocketdisconnected.pngice_timeout.pngblock5060340000.png

  3. For all other error messages (or if no message displays), please contact support@kixie.com or your account manager.

 

The easiest way to attain the Ideal Conditions for Kixie PowerCall.