Troubleshooting

Error messages, sign-in problems, and the dialer not working as expected

Fixing "CAPTCHA Is Invalid or Expired" at Login
If you cannot sign in or log in to Kixie, and app.kixie.com returns "CAP...
Shanem Shanem
Fixing "This Device Is Blocked for Outbound Calling" or "Invalid Device"
If you cannot make outbound calls and a call fails with "This device is ...
Shanem Shanem
Why is my Kixie click to call giving me an error?
If you are getting an "Error Undefined" or any other error when using  K...
Suha Chowdhury Suha Chowdhury
How to Update Chrome, Clear Your Cache
Updating Chrome and clearing your cache can help fix a lot of issues wit...
Beaujean Betouliere Beaujean Betouliere
Resolving the "Lost Connection: Reconnecting to Resolve" Error Message
If you cannot make or receive calls and the dialer shows "Lost Connectio...
Beaujean Betouliere Beaujean Betouliere
Updating the Kixie PowerCall Dialer
PowerCall is updated regularly with new features and fixes. If support h...
Beaujean Betouliere Beaujean Betouliere
How to resize your Power Call Dialer
Resizing your Power Dialer is now easier and gives you flexibility in si...
Suha Chowdhury Suha Chowdhury