Updating the Kixie PowerCall Dialer

PowerCall is updated regularly with new features and fixes. If support has asked you to update, or something has stopped working, this is how to do it.

Refreshing and Updating Are Not the Same Thing

• Refreshing reloads the dialer you already have. It fixes most temporary glitches and takes a second. Try this first.
• Updating installs a newer version of the extension. Do this when support asks, or when refreshing has not helped.

Refresh PowerCall

Any one of these works:

• Click the menu icon (☰) at the top right of PowerCall, then the Refresh icon.
• Right click inside the PowerCall window and choose Reload.
• With PowerCall open, press Ctrl + R on Windows, or Cmd (⌘) + R on a Mac.

Update PowerCall

1. Open Kixie PowerCall.
2. Click the menu icon (☰) at the top right, then the gear icon labelled Settings.
3. Scroll to the Check Update row near the bottom.
4. Click the blue App Update button.

If an update is available you will be prompted to install it. If you are already current, a message says so.

Finding Your Version Number

Your current version is shown in the Version row, just below Check Update. Support will almost always ask for this, so it is worth grabbing before you open a ticket. The screenshot above shows an older version than you will have.

If the Update Does Not Work

If App Update reports no update, or you update and the problem remains:

1. Close Chrome completely, not just the Kixie window, then reopen it. Extension updates often only take effect after a full restart.
2. Make sure Chrome itself is up to date. See How to Update Chrome, Clear Your Cache. Do not use Chrome Beta.
3. Check you are running PowerCall in Chrome rather than Edge. Kixie is built as a Chrome extension and behaves unpredictably elsewhere.

If it is still on an old version after all of that, contact support@kixie.com with the version number from the Version row.

Other Ways This Shows Up

Customers describe this as needing to update Kixie, updating the extension, the dialer being out of date, running an old version, PowerCall not updating, or support asking which version they are on. If the dialer will not connect at all, see Resolving the "Lost Connection: Reconnecting to Resolve" Error Message instead.