1. Kixie PowerCall & SMS | Help Center & Support
  2. Make and Receive Calls

Make and Receive Calls

The PowerDialer, caller ID, call routing, recording and your dialing device

Call Features

Transfers, hold, voicemail drop, call outcomes and the rest of what you can d...

Using Call Waiting
Using DND (Do Not Disturb)
Transfer and Conference 3-Way Calls
How do I use Kixie Click-To-Call?
Click-to-call FAQs
Call Forwarding and the "Find Me, Follow Me" Feature

Dialer Settings

Settings inside the PowerCall dialer, including your dialing device, CRM conn...

Connecting your CRM to Kixie
Kixie Connect: Using your cell phone or existing phone service with Kixie
Setting your Country Code for Outbound Dialing
Changing my Outbound Caller ID Phone Number
Kixie PowerCall Keyboard Shortcuts / Hotkeys

Inbound Call Routing

Where incoming calls ring, IVRs, ring groups, forwarding and voicemail

Enable SMS Notifications for Kixie MaestroAI
Setting Up an IVR (Phone Tree)
Setting up a Call Queue
Inbound Call Queues FAQs
CRM Rules Based Routing Setup
CRM Rules Based Routing FAQs
See all 8 articles

Outbound Calling

Making outbound calls, caller ID, local presence, ConnectionBoost and interna...

PowerList Next Action
Prioritized PowerLists: Speed to Lead with Continuous Follow-up
How Local Presence Dialing Works
What is Kixie ConnectionBoost?
International Calling & List of Blocked Countries
Outbound Caller ID Name
See all 7 articles

Call Recording and Transcription

Turning recording on, finding and sharing recordings, and how transcription w...

How to Access and Filter Call History as a Manager in Kixie
How Do I Control Settings for Call Recordings?
Two-Party Consent and TCPA Compliance
Conversation Intelligence
Conversation Intelligence FAQs
Call Recording FAQs

Multiline PowerDialer

Setting up and running the PowerDialer, building PowerLists and dialing multi...

PowerDialer with AI Human Detect
PowerDialer Contact Management Actions
PowerDialer with AI Human Detect FAQs
PowerList API
How to Delete Contacts from a PowerList
PowerList - View Contacts page
See all 8 articles

Using Desk Phones with Kixie

Setting up a desk phone with Kixie and which models are supported

Why doesn't my desk phone have service?
How to Provision a Grandstream Phone
How to Provision a Cisco Desk Phone with Kixie
How to Provision a Polycom Desk Phone with Kixie