How to Provision a Polycom Desk Phone with Kixie

Alex Mann Alex Mann

How to Provision a Polycom with Kixie

Note: Kixie cannot provide support for programming or troubleshooting deskphones, due to the role that your internal network plays in successful programming and maintenance. Please see here for guidelines on network/firewall setup to ensure you have the proper network setup for your Kixie-configured deskphones to work. 

 

Steps to complete

Before you start, be sure to collect the following information from the User Profile you intend to setup with a desk phone:

  1. On the Kixie.com Dashboard, under Manage > Agents, select View on the agent you wish to setup with a desk phone. 
  2. Select Devices and Routing > Kixie Devices > Add Kixie Desk > Confirm
  3. Select the 'Key icon' mceclip0.png by the Desk Phone to display the Desk Phone credentials at the bottom of the page
  4. Make a note of the User and Pass information, shown in the image below:

mceclip1.png

 

How to Provision Your Polycom

1. Make sure that the phone is plugged in, and that it is on the same network as your computer.

2. Perform a factory reset on the phone first.

3. Gather the phone's IP address.

  • From Home/Menu, select Status.
  • Select Network.
  • Select TCIP/IP Parameters.
  • The IP address is a string of numbers such as 192.168.1.1

4. Enter the IP address into your computer's web browser as if it's a website. Then at the login screen, enter the password: 456.

  • if the IP address does not work (site can't be reached), then try entering https:// or http:// before the IP address, i.e. https://192.168.1.1, click advanced, and then proceed to the site anyway.

5. Once logged into the phone, navigate to Settings->SIP:

Then navigate to Server 1:
  • Address/Server: phone.plivo.com
  • Port: 5060
  • Transport: TCPonly or UDPonly
    • whatever works on your network. if one doesn't allow for inbound calls, switch to the other.
  • Expires: 300
  • Click “Submit”
Navigate to Authentication:
Using the Kixie credentials for SIP username and password for your deskphone device:
  • Address: <SIPusername> 
  • Authentication User ID: <SIPusername> 
  • Authentication Password: <password>
  • Label: anything you like, as it will appear on the phone’s LCD
Click “Submit"

6. navigate to Settings->Lines:

Then navigate to Server 1:
  • Address/Server: phone.plivo.com
  • Port: 5060
  • Transport: TCPonly or UDPonly
    • whatever works on your network. if one doesn't allow for inbound calls, switch to the other.
  • Expires: 300
 
 

If your phone is still not receiving calls, or click to call does not work

  • Please fill in the Local SIP port field in the SIP settings with a unique number greater than 50600, such as 50602. If you are provisioning multiple phones, make sure each phone's local SIP port is a unique number. 
  • Please see here for guidelines on network/firewall setup to ensure you have the proper network setup for your Kixie-configured deskphones to work