How to Provision a Polycom with Kixie
Note: Kixie cannot provide support for programming or troubleshooting deskphones, due to the role that your internal network plays in successful programming and maintenance. Please see here for guidelines on network/firewall setup to ensure you have the proper network setup for your Kixie-configured deskphones to work.
Steps to complete
Before you start, be sure to collect the following information from the User Profile you intend to setup with a desk phone:
- On the Kixie.com Dashboard, under Manage > Agents, select View on the agent you wish to setup with a desk phone.
- Select Devices and Routing > Kixie Devices > Add Kixie Desk > Confirm
- Select the 'Key icon' by the Desk Phone to display the Desk Phone credentials at the bottom of the page
- Make a note of the User and Pass information, shown in the image below:
How to Provision Your Polycom
1. Make sure that the phone is plugged in, and that it is on the same network as your computer.
2. Perform a factory reset on the phone first.
3. Gather the phone's IP address.
- From Home/Menu, select Status.
- Select Network.
- Select TCIP/IP Parameters.
- The IP address is a string of numbers such as 192.168.1.1
4. Enter the IP address into your computer's web browser as if it's a website. Then at the login screen, enter the password: 456.
- if the IP address does not work (site can't be reached), then try entering https:// or http:// before the IP address, i.e. https://192.168.1.1, click advanced, and then proceed to the site anyway.
5. Once logged into the phone, navigate to Settings->SIP:
- Address/Server: phone.plivo.com
- Port: 5060
- Transport: TCPonly or UDPonly
- whatever works on your network. if one doesn't allow for inbound calls, switch to the other.
- Expires: 300
- Click “Submit”
- Address: <SIPusername>
- Authentication User ID: <SIPusername>
- Authentication Password: <password>
- Label: anything you like, as it will appear on the phone’s LCD
6. navigate to Settings->Lines:
- Address/Server: phone.plivo.com
- Port: 5060
- Transport: TCPonly or UDPonly
- whatever works on your network. if one doesn't allow for inbound calls, switch to the other.
- Expires: 300
If your phone is still not receiving calls, or click to call does not work
- Please fill in the Local SIP port field in the SIP settings with a unique number greater than 50600, such as 50602. If you are provisioning multiple phones, make sure each phone's local SIP port is a unique number.
- Please see here for guidelines on network/firewall setup to ensure you have the proper network setup for your Kixie-configured deskphones to work