How to Provision a Cisco Desk Phone with Kixie How to Provision a Cisco Desk Phone with Kixie

How to Provision a Cisco Desk Phone with Kixie

Alex Mann Alex Mann

Note: Kixie cannot provide support for programming or troubleshooting deskphones, due to the role that your internal network plays in successful programming and maintenance. Please see here for guidelines on network/firewall setup to ensure you have the proper network setup for your Kixie-configured deskphones to work.

1. On your phone, go to "14: Factory Reset" and click OK. 

2. Make sure that the phone is on the same network as your computer. Then find the phone's IP address, enter it into your web browser, log into the phone’s web configuration portal on your computer.
  • if the IP address does not work (site can't be reached), then try entering https:// or http:// before the IP address, i.e. https://192.168.1.1, click advanced, and then proceed to the site anyway.

3. To provision the phone, you will need to have created a new Kixie device within the kixie.com dashboard inside an agent's profile->devices and routing->devices->add Kixie device (deskphone)->submit. If you want the phone to ring when this agent's direct line is called, be sure to highlight it under "devices to ring" and hit save changes. 

sipcreds.png

Adding the device will yield you a unique username and password (pictured above) to use in the following step.
 
4. Under Admin Login "Basic Settings -> Ext 1"
 

 
 
Set the following settings:
  • Line Enable: yes
  • NAT Mapping Enable: yes
  • Proxy: phone.plivo.com
  • Register: yes
  • Register Expires: 300
  • Display Name: Kixie
  • Password: <password>
  • Auth ID: <username> 
  • User ID: <username>
  • Use Auth ID: Yes
  • Preferred Codec: G711u
  • SIP Port: 5060
Then click “Submit all Changes” at the bottom of the screen.
 

 
 
3. Under "Advanced Settings -> Ext 1” make sure the following settings are set to:
  • Proxy: phone.plivo.com
  • Outbound Proxy: phone.plivo.com
  • SIP Transport: TCP
And then click “Submit all Changes” at the bottom of the screen.
 

 
 
Your phone should now be configured to be able to receive and make calls.
 
Optionally you can change the display name that appears on your phone by going to Phone Tab > Line Key > Short Name and replacing “$USER” with any text you like.
 
4. Also, to make transferring calls easier, you ought to program the phone with these two DTMF hotkeys:
 
a) a DTMF hotkey with the value 1221, and label it Trans.
b) a DTMF hotkey with the value 1222, and label it Merge.