Call Forwarding and the "Find Me, Follow Me" Feature

What is Call Forwarding?

Call Forwarding allows you to redirect incoming calls from your Kixie direct line to an external number (such as your mobile phone). This can happen after your Kixie devices ring or as an alternative to ringing your Kixie devices.

How to Enable Call Forwarding

Follow these steps to set up Call Forwarding in your Kixie account:

Step 1: Log in to Kixie

1. Go to Kixie.com and log in to your account.
2. Navigate to My Profile > Agent Settings > Inbound Call Flow.
3. Click "Edit All" on the right side.

Step 2: Add a Forwarding Device

1. Select "Forward Devices" from the left-hand menu.
2. Click "Add Number" and enter the required details for the external device (e.g., your mobile number).
3. Click "Confirm" to save the new device.

Step 3: Enable Call Forwarding

1. Return to the Inbound Call Flow section.
2. Under Call Forwarding, toggle "Enable Forwarding" to ON.
3. Select the device you added earlier as the forwarding destination.
4. (Optional but recommended) Enable Announce Call for better call management (explained below).
5. Click "Save" to apply the changes.

What is the Announce Call Feature?

The Announce Call feature prompts you to press "1" before answering a forwarded call. This ensures you know the call is coming from Kixie rather than a direct call to your mobile device.

How Announce Call Works

1. Your external device (e.g., mobile phone) rings via Call Forwarding.
2. When you answer, you will hear a message: "Press 1 to accept this call."
3. Press 1 to accept the call.
   • If you hang up instead of pressing 1, the call will be directed to your Kixie voicemail.
4. The caller ID of the incoming number will still be displayed when you receive a forwarded call.

Why Use Announce Call?

• Prevents personal and business calls from being mixed up.
• Allows you to decline forwarded calls without sending them to your personal voicemail.
• Ensures you only answer calls meant for your business.

Final Notes:

By following these steps, you can effectively manage Call Forwarding and ensure a seamless call experience with Kixie.