Setting Up an IVR (Phone Tree)
An interactive voice recording (IVR), also known as a phone tree, is a v...
Setting up a Call Queue
A Call Queue places incoming calls in line to be answered while agents a...
Inbound Call Queues FAQs
This article describes how calls are routed to agents in your Inbound Ca...
CRM Rules Based Routing Setup
Setup inbound call routing rules using properties from your integrated C...
CRM Rules Based Routing FAQs
How many ways can I configure Rules?
Inbound Rules can be configured in ...
Setting up a Ring Group
Video Walkthrough:
What is a Ring Group?
Ring groups allow incoming ca...
Inbound Ring Group FAQs
This article describes how calls are routed to agents in your Inbound Ri...