This guide explains how to change the phone number your contacts see when you call from Kixie. You can use a number you already own, like your cell phone or office line, or a Kixie number.

Use a non-Kixie number as your caller ID

You can use a number from another provider, like your cell phone, office line, or another phone system. Kixie verifies that you own the number with an automated call.

Step 1: Open your numbers

Log in to the Kixie dashboard and go to Manage > Numbers > Kixie Numbers.

Step 2: Click Add External Number

Step 3: Enter the number and a name

• External Number: enter the country code and number as digits only, with no +, spaces, or dashes. For example, enter 14248003330 for +1 (424) 800-3330.
• Name: a label you will recognize, like "Office line".

Click Verify Number.

Tip: U.S. and Canadian numbers start with 1. A 10-digit number without the leading 1 will not verify, and the Verify Number button stays off if you include a +.

Step 4: Answer the verification call

Kixie shows a 6-digit code on screen and calls the number you entered. Answer the call and enter the code on your phone's keypad when prompted. If you miss the call, click Call me again.

Step 5: Set the number as your caller ID

Go to My Profile > Agent Settings. Click the pencil icon on the Profile section, choose your verified number under Outbound Caller ID Number, and click Save.

Don't see Add External Number? Trial accounts can contact their Kixie sales rep or sales@kixie.com. Paid accounts can email support@kixie.com with your Kixie email address and the number you want to use, in international format (for example, +1 (424) 800-3330).

Use a Kixie number as your caller ID

Option 1: From the Kixie PowerCall dialer

1. Open your Kixie PowerCall dialer.
2. Click the menu icon in the top right corner.
3. Select Settings > User Settings.
4. Choose the Caller ID Number you want to use.
5. Click Update User.

Option 2: From the Kixie dashboard

1. Log in to your Kixie dashboard.
2. (Optional) Get a new Kixie number: go to My Profile > Numbers > Add, enter the country and a 3-digit area code (for U.S. numbers), then click Search for Number.
3. To set it as your caller ID, go to My Profile > Agent Settings, click the pencil icon on the Profile section, select your Outbound Caller ID Number and/or Outbound SMS Number, and click Save.