PowerDialer with AI Human Detect

Adding AI Human Detect to PowerDialer enables your agents to use our powerful multiline dialing functionality while skipping voicemails and phone trees that tend to "win the race" on pickups when dialing multiple numbers at a time.

Skip over machines and connect with real humans leading to more meaningful call connections with AI Human Detect addition to PowerDialer.

Getting Setup

To add AI Human Detect tier to an agent, follow these steps:

1. Login to the app.kixie.com dashboard
2. Click on the Manage section of the sidebar menu
3. Under Manage, click Agents
4. Find and click on the Agent you want to upgrade (tip: you can type in the search bar for quicker access)
5. Click "Edit Agent" near the top of the page
6. Click the "Manage" tab
7. In the "User Products" section click the dropdown for "PowerDialer Product" to expand the options
8. Click "PowerDialer AI Human Detect"
9. Click "Save"

A window will display highlighting the products applied to the selected Agent. You will notice all products listed including unchanged products as well upgraded products. Confirm these changes by clicking the "Save" button at the bottom of this window. For quicker access to add AI Human Detect for multiple agents, use the "Save and apply to more agents" button on the lower left of this window.

(Note: Prices shown below are examples for visual demonstration purposes only and do not reflect the actual price for the products shown)

Using AI Human Detect

With the AI Human Detect product enabled for an agent, they will have access to the AI Human Detect toggle in the PowerDialer window. Find it to the right of the "Start Dialing" button.

After AI Human Detect is enabled, click "Start Dialing" to begin a PowerDialer session just like normal. PowerDialer still respects the subscribed PowerLists, their individual hours, settings, and priorities. The key difference is that now, instead of being connected to the first number that answers the call, PowerDialer will detect when a voicemail or phone tree has answered, and will skip that call entirely.

While PowerDialer is working in the background to skip machine answers, it displays a simple message letting you know it is waiting to connect you with a human voice. The agent will not need to take any additional steps and will only be connected once a human voice is detected.

AI Human Detect Settings

AI Human Detect is built to work seamlessly behind the scenes with minimal input from an agent making calls. This helps to ensure maximum time saved and efficiency when multiline dialing. However, there is an option to increase or decrease the length of time AI Human Detect will wait before determining whether an answered call is a machine or not.

To toggle this setting, follow these steps:

1. Login to the app.kixie.com dashboard
2. Click on the Manage section of the sidebar menu
3. Under Manage, click Account Settings
4. Click Edit All at the top right of the page
5. Click the Options tab
6. Under PowerDialer AI Human Detect, click the dropdown labeled "Timeout Duration (seconds)"
7. Select an option from 2 to 5 seconds, with half-second options in between each full-second option
   
   • Note: Timeout duration dictates the length of time to spend detecting a machine on outbound PowerDialer calls. Choosing a longer duration increases the accuracy of the human detection capability. A shorter duration reduces the time a human waits before being connected to an agent.

Have more questions?

For additional information about AI Human Detect, please visit our Frequently Asked Questions page for this functionality here.

Additionally, feel free to reach out to your sales rep or customer support manager with questions about this or anything else Kixie related. We're here to help!