Benefits of Conversation Intelligence

  • Identify if Agents are incorporating Key Phrases and Words in their conversations
  • Understand Agent behavior in terms of Sentiment and Listening
  • Understand the Customer Profile in terms of Sentiment
  • Identify Coaching Opportunities for Agents based on Dynamic Call Scoring 

 

Learn More

How to Add Converstation Intelligence

Conversation Intelligence FAQs

 

Contact Us

Chat with us or send an email to support@kixie.com if you would like to learn more about adding Conversational Intelligence to your Contact Center.

 

Gallery

Full Call Transcription view 

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Call Summary view

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Customization, Phrases/Keywords setup, Call Strength Calculator

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