Benefits of Conversation Intelligence

  • Identify if Agents are incorporating Key Phrases and Words in their conversations
  • Understand Agent behavior in terms of Sentiment and Listening
  • Understand the Customer Profile in terms of Sentiment
  • Identify Coaching Opportunities for Agents based on Dynamic Call Scoring 


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How to Add Converstation Intelligence

Conversation Intelligence FAQs


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Chat with us or send an email to if you would like to learn more about adding Conversational Intelligence to your Contact Center.



Full Call Transcription view 

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Call Summary view



Customization, Phrases/Keywords setup, Call Strength Calculator

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