Benefits of Conversation Intelligence
- Identify if Agents are incorporating Key Phrases and Words in their conversations
- Understand Agent behavior in terms of Sentiment and Listening
- Understand the Customer Profile in terms of Sentiment
- Identify Coaching Opportunities for Agents based on Dynamic Call Scoring
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How to Add Converstation Intelligence
Conversation Intelligence FAQs
Contact Us
Chat with us or send an email to support@kixie.com if you would like to learn more about adding Conversational Intelligence to your Contact Center.
Gallery
Full Call Transcription view
Call Summary view
Customization, Phrases/Keywords setup, Call Strength Calculator
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Articles in this section
- How to Create/Manage Kixie Teams & Review Team Reporting
- Conversation Intelligence FAQs
- Business Snapshot FAQs
- Agent Snapshot
- Conversation Intelligence
- Agent Status & Workforce Mgmt FAQs
- Business Snapshot
- Agent Status & Workforce Mgmt
- Help with Kixie Reporting, Analytics, and CRM activity logging
- Kixie Sales Leaderboard