Live Call Board
The Live Call Board displays the real-time call status of agents on your...
Adding Agents on the Kixie Dashboard
Use this guide to add new agents to your account on the Kixie Dashboard
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Assigning and Reassigning Phone Numbers to Agents
Assigning a phone number to an agent or a grouped line can be done withi...
Creating and Managing Teams
Teams in Kixie are used to group agents together for various purposes. T...
Call Coaching Agents in the Kixie Directory
Call Coaching is an excellent feature for agent training, assessment, an...
Setting up Live Leaderboards
Setting up a leaderboard on Kixie is quick and easy. Kixie allows you to...
Replacing Vs. Deleting Users
When managing turnover on your team, we recommend deactivating agents th...