How to Create/Manage Kixie Teams & Review Team Reporting
What are teams used for?
Teams can be used for 3 different purposes:
Re...
Conversation Intelligence FAQs
What is the difference between the Call Summary and the Call Transcripti...
Business Snapshot FAQs
How can I tell what date range is applied to the metrics on the Business...
Agent Snapshot
The Agent Snapshot page provides an at-a-glance view into important call...
Conversation Intelligence
Benefits of Conversation Intelligence
Identify if Agents are incorpor...
Agent Status & Workforce Mgmt FAQs
This page discusses some frequently asked questions around the Agent Sta...
Business Snapshot
The Business Snapshot page provides an at-a-glance view into important c...
Agent Status & Workforce Mgmt
The Agent Status page, found under the Reporting section of the Kixie da...
Help with Kixie Reporting, Analytics, and CRM activity logging
Here are the definitions of our Kixie reporting statistics and activity ...
Kixie Sales Leaderboard
Sales Leaderboard Basics
We know the best salespeople diligently review ...
Commonly Asked Call Recording Questions
Where can I listen to and download call recordings?
As a manager:
In th...
How to Alter My Call Reporting Connection Duration?
Summary: Professional plan accounts can change the entire team's connect...
How do I Customize my Profile Photo in my PowerCall Dialer and the Leaderboard?
Customize My Profile Photo
You can customize the default minion photo i...
