How Do I Transfer (Port) My Existing Phone Numbers to Kixie?

For US/Canada Regular Numbers

Fill out the LOA for US/Canadian Regular Numbers

For US/Canada Toll-Free Numbers

Fill out the LOA for US/Canadian Toll-Free Numbers

You'll need to submit a valid PIN number on the LOA in order to minimize carrier delays in porting due to lack of a provided PIN. Please contact your current phone provider to obtain the PIN, in addition to either a BTN (billing telephone number) or an account number while you're at it.

What to Expect after filling out your LOA(s)

Our porting team will initiate your port request with the carriers, and keep you up to date whenever we receive updates on the progress of your port. Once we initiate your port request with the carriers (usually within one business day of receiving your LOA), we will immediately notify you that it's been initiated and that we've added your numbers as "in progress" numbers in your Kixie dashboard. You will then be encouraged to navigate into the Kixie dashboard under Manage -> Numbers, and assign your port-in-progress numbers to their appropriate destinations. Assigning them in advance of the port's completion saves you from being responsible for downtime/missed calls when the port ultimately completes. When the port completes, your numbers will be fully functional on Kixie! 

Can I Use the Numbers With Kixie Right Away, Even Though They're in the Process of Porting Over?

For making/receiving calls, the answer is yes - right away. For SMS, the answer is no, not until the port is complete. 

To allow your agents to make outbound calls with your port-in-progress numbers, you can set your agents' outbound caller ID numbers to the port-in-progress numbers as soon as we initiate your port and assign them the numbers.

For inbound, you can acquire temporary Kixie numbers and forward your port-in-progress numbers over to them. Thus, you'll be able to receive inbound calls to your port-in-progress numbers on Kixie. 

Note: The port process usually takes 7-14 business days, but you must provide correct information on your LOA (port request form) to avoid the current phone provider's carrier rejecting your port request!

For any further questions or help with forwarding/porting, please email support@kixie.com or chat live with us on Kixie.com.