You'll need to submit a valid PIN number on the LOA. Please contact your current phone provider to obtain it, in addition to either a BTN or an account number.
For US/Canada Regular Numbers
Fill out the LOA for US/Canadian Regular Numbers
For US/Canada Toll-Free Numbers
Fill out the LOA for US/Canadian Toll-Free Numbers
Suggested (but not required)
If you want to start receiving inbound calls on Kixie right away, then forward your numbers over to temporary Kixie numbers while you're porting, and the transition will be more seamless. Note: SMS messages cannot be forwarded, so SMS-ability will only be available to you once number porting completes.
Note: The port process usually takes 7-14 business days, but you need to provide correct information on your LOA (port request form) to avoid the current phone provider's carrier rejecting your port request!
For any further questions or help with forwarding/porting, please email support@kixie.com or chat live with us on Kixie.com.
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- 10DLC Registration Guide
- Purchasing a New Phone Number for an Agent
- How Do I Transfer (Port) My Existing Phone Numbers to Kixie?
- Forward Calls from an External Provider While Porting to Kixie
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- Default User Numbers FAQs
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