Symptom
In many cases, echo occurs when a party hears themself through another person’s microphone or vice versa.
Cause
Typically, echo is caused by a feedback loop through your headset. It can also be caused by high latency/network issues which may have a similar effect to echo. In some rare cases, it may be caused by carrier-related issues.
Steps to Resolve:
- Headset Troubleshooting
- Win: https://support.kixie.com/hc/en-us/articles/360007701413-Setting-Up-My-Headset-in-Windows
- Mac: https://support.kixie.com/hc/en-us/articles/360012323114-Common-Microphone-Issue-with-Mac-Computers
- Lower the microphone and output volumes of your headset. Low quality microphones will pick up feedback when the input/output volumes are too high which may explain the echo.
- Make sure your headset is fully charged, and directly connected to your computer. If possible avoid USB Hub usage as they commonly experience issues that may cause echo.
- Run the Kixie Networking Diagnostic
If you have administrative access to your router, then please also do the following:
- Disable SIP ALG
- Whitelist the IPs: Ports listed here: https://support.kixie.com/hc/en-us/articles/222788988-Network-and-Firewall-Setup-for-Kixie
- Contact Your ISP mentioning that your Jitter and/or Latency is exceedingly high. They should provide some troubleshooting steps.
- Purchase adequate networking hardware to support your internet usage.
- Contact Support@kixie.com. There may be a carrier issue causing the echo you experience.