Connected Calls that abruptly disconnect without notice.
Call drops mainly occur from poor networking conditions. Mostly frequently caused by poor WIFI connectivity, they may also be caused by firewall restrictions. In some rare occurrences, server or carrier issues may cause call drops.
Steps to Resolve
- Test Your Networking Throughput
- Purpose: While a ping test evaluates networking conditions for a small snapshot of time, it does not verify the entire network performance while it may be under heavy usage - . Throughput essentially is the average network performance including peak usage.
- Currently the only way that I know of testing this is through
- The bufferbloat value in this test indicates the throughput/performance of your network conditions under load.The higher the rating the better overall throughput you have and the less likely that network congestion or packet loss occurs.
- If connected to WIFI, connect via ethernet. Poor WIFI connectivity
If you have administrative access to your router, then please also do the following:
- Disable SIP ALG
- Whitelist the IPs: Ports listed here: https://support.kixie.com/hc/en-us/articles/222788988-Network-and-Firewall-Setup-for-Kixie
- Purchase adequate networking hardware to support your internet usage with maximum throughput.
- Contact Support@kixie.com. There may be a carrier issue causing the echo you experience.