Syncing Your HubSpot Call Outcomes and Call Types with Kixie

After every call, you will have the option to log a call outcome and/or call type to HubSpot from the Kixie dialer. 

Syncing Kixie with your HubSpot Call Outcomes

Out of the box, Kixie will only sync w/ the default HubSpot call outcomes (listed below)

• No answer
• Busy
• Wrong number
• Left live message
• Left voicemail
• Connected

To sync Kixie w/ HubSpot Call Outcomes that are different from the ones above, please see here for instructions.

Syncing Kixie with your HubSpot Call Types

Out of the box, Kixie will automatically sync with your HubSpot account's list of Call types.

How to log a Call Outcome and Call type

• By default, the "Outcome" window shown below will pop out after the call ends 
  • You can enable/disable this functionality in Kixie PowerCall settings->Require Outcome
• Unless/until your Kixie PowerCall dialer is refreshed, the Call Outcome field will always pre-populate the last Call Outcome you selected. 
• The Call Type field will always pre-populate to "None".
• If "Note" is selected as the Call Outcome, then only a note will be logged, regardless of whether a Call Type is selected.

For questions about this, please email support@kixie.com and/or reachout to your Account Manager for more information.