Syncing HubSpot Call Outcomes and Call Types with Kixie

After every call, you will have the option to log a call outcome and/or call type to HubSpot from the Kixie dialer. 

Syncing Kixie with your HubSpot Call Outcomes

• • Out of the box, Kixie will only sync w/ the default HubSpot call outcomes (listed below)
    • No answer
    • Busy
    • Wrong number
    • Left live message
    • Left voicemail
    • Connected
  • To sync Kixie w/ HubSpot Call Outcomes that are different from the ones above, please see here for instructions.

Syncing Kixie with your HubSpot Call Types

• • Out of the box, Kixie will automatically sync with your HubSpot account's list of Call types.

How to log a Call Outcome and Call type: 

• By default, the "Outcome" window shown below will pop out after the call ends 
  • You can enable/disable this functionality in Kixie PowerCall settings->Require Outcome
• Unless/until your Kixie PowerCall dialer is refreshed, the Call Outcome field will always pre-populate the last Call Outcome you selected. 
• The Call Type field will always pre-populate to "None".
• If "Note" is selected as the Call Outcome, then only a note will be logged, regardless of whether a Call Type is selected.

For questions about this, please email support@kixie.com and/or reachout to your Account Manager for more information.