Configuring Call Outcomes and Call Types 

After every call you will have the option to log a call outcome and/or call type to HubSpot from the Kixie dialer. 

• Call Outcomes
  • Out of the box, Kixie will only sync w/ the default call outcomes listed below, which will appear inside of Kixie.com->manage->dispositions. If you would like Kixie to sync with a customized list of HubSpot call outcomes from your account, please reach out to your account manager or support@kixie.com to facilitate this. 

1. No answer
2. Busy
3. Wrong number
4. Left live message
5. Left voicemail
6. Connected

• Call Types
  • Out of the box, Kixie will automatically sync with your HubSpot account's list of Call types.

How to log a Call Outcome and Call type: 

• By default, the "Outcome" window shown below will pop out after the call ends 
  • You can enable/disable this functionality in Kixie PowerCall settings->Require Outcome
• If your "Outcome" window disappeared, press this button at the top of your dialer:
  • 
• Unless/until your Kixie PowerCall dialer is refreshed, the Call Outcome field will always pre-populate the last Call Outcome you selected. 
• The Call Type field will always pre-populate to "None".
• If "Note" is selected as the Call Outcome, then only a note will be logged, regardless of whether a Call Type is selected.

For questions about this, please email support@kixie.com and/or reachout to your Account Manager for more information.