We've just implemented several new enhancements and bug fixes to improve Kixie. The following updates relate to the newest version of the Kixie Dashboard and Kixie PowerCall (version 2.40.0) released on February 13th, 2025. Let's take a quick look at what's new.

Contents

• Enhancements
  • PowerList Cloning
  • Updated Network Strength Indicator
  • Improved Voice Detection
  • Kixie Heartbeat
  • Connected CRMs
  • Zoho Integration Update
  • My Agent Summary
  • Call Outcomes > Dispositions
  • Hold Button Disabled While Ringing
• Bug Fixes
  • HubSpot not logging Activity Owner For SMS
  • Transfer Improvements
  • SMS History Search Improvement
  • Incoming Call Interruption of Outbound Call During Ringing
  • Reject Button Not Working while Call Waiting is on
    
    

Enhancements

PowerList Cloning

You can now clone PowerLists in the Kixie dashboard! This allows for a much quicker process in creating a new list for your agents to call, as settings, call outcome rules and assigned team members will all be replicated on the new list. So all you have to do is clone and upload your new contacts!

Updated Network Strength Indicator

We have made an update to our network strength indicator to better communicate how your internet connection is affecting the performance of your Kixie PowerCall.

Old:

New:

Improved Voice Detection

We have improved the AI behind our AI Human Voice Detect feature so that agents are connected with less voicemails and answering machines as they're dialing.

Kixie Heartbeat

We have implemented a GQL Heartbeat monitor to capture more data on the Kixie PowerCall. Every few seconds, each user's Kixie PowerCall will send a "heartbeat" of data points to our backend servers which will allow us access to more information in improving overall product stability.

Connected CRMs

For three of our native CRM integrations (HubSpot, Pipedrive and GoHighLevel), we are now dedicating a portion of the Kixie dashboard (under your Account Settings) for you to better understand how these integrations work. In this initial version, we are showing you:

• Connected CRM
• Account ID
• # of Users Integrated
• Connected Admin
• Connected Date
• Contacts Synced (for HubSpot only*)
• Sync Duration
• Sync Status

This module in the dashboard will continue to evolve to give you better visibility and control over your account's integration.

Zoho Integration Enhancements

We have updated our native Zoho integration to better handle updates that are made to leads, contacts and deals in your CRM. By using webhooks, we can gain quicker access to any changes in information in these modules allowing for a more seamless bi-directional integration. To update your integration and implant the webhooks, just have a Zoho admin/Kixie admin on your account re-integrate with Zoho via their Kixie PowerCall.

My Agent Summary

We have updated the primary section for user-level agent reporting in the dashboard. It has been renamed from "Reporting" to "My Agent Summary."

Old look: 

New look: 

It now includes total calls, total outgoing calls, total incoming calls and the user's Agent Summary report:

Call Outcomes > Dispositions

We have standardized the naming convention in the dashboard so that any mention of "disposition" has now been changed to "call outcome." While there is no change in functionality, this helps avoid confusion as perviously the two terms were used interchangeably. 

Hold Button Disabled While Ringing

The hold button is now disabled when a call is still in a ringing state. This helps safeguard against user error.

Bug Fixes

HubSpot not logging Activity Owner For SMS

We have resolved an issue that prevented the activity owner from being sent to HubSpot when an SMS message logs. This allows the logged SMS to once again be connected to the user in HubSpot, for visibility and reporting purposes.

Logging with no activity owner:

Logging with activity owner: 

Transfer Improvements

We've made a few exciting improvements to the functionality of transferring calls on the Kixie PowerCall.

1. You can now make as many consecutive transfers as your use case demands. 
   • example: agent X can transfer to agent Y, who can transfer back to X, then transfer to agent Z. Any combination of transfers is now possible. 
2. If a user is on an outgoing call, they receive an incoming call and hold the first call to accept this one, they are now able to successfully merge these two lines if necessary.

SMS History Search Improvement

We've fixed an issue where you previously could not search for a contact in your SMS History if you had to scroll and load more conversations to view that contact's name. This is a significant improvement that allows for much easier searching in your SMS History.

Incoming Call Interruption of Outbound Call During Ringing

We've fixed an issue where, when a Kixie user places an outbound call, if an incoming call arrives while the outbound call is ringing, the incoming call’s contact information replaces the outbound call’s contact information in the Kixie PowerCall.

Reject Button Not Working while Call Waiting is on

We've fixed an issue where users were not able to reject calls if they have call waiting turned on and they are already on a call. Despite the call routing correctly for the incoming caller, the Kixie PowerCall UI would not allow the user to reject the incoming call and dismiss the call notification.