Cannot Play Call Recordings Inside the HubSpot Call Task Cannot Play Call Recordings Inside the HubSpot Call Task

Cannot Play Call Recordings Inside the HubSpot Call Task

Jason Miani Jason Miani

Summary: If you are unable to play back a call recording from within the Hubspot Call Activity, enable Insecure Content in Google Chrome settings.

 

Here's an example of what this looks like:

cannot_play_call_recording.png

 

Steps to Resolve

  1. While inside a HubSpot contact page, press the lock icon in the url bar. 
  2. Click on Site Settings.site_settings.png
  3. Allow Insecure Content set_to_allow.png

What does this do?

This permits HubSpot to read all call recordings properly.

Please reach out to your account manager or support@kixie.com for questions, concerns, or feedback.