SMS Messaging Basics

SMS Messaging Basics

Direct SMS: Kixie users can send and receive SMS messages via their direct Kixie agent number.

Team SMS: Teams of users can receive and reply to SMS messages sent to your main company numbers, and respond in kind. 

SMS Best Practices: SMS Best Practices to Avoid Being Blocked/Flagged

Character Limit for SMS:

• 1600 characters if no unicode characters are present in the message.
  • Please note that receiving devices will only present text messages up to 160 characters long, so your 1600 GSM character text would be delivered to the receiving device in 10 messages of 160 characters each.
• 737 characters if at least one unicode character is present in the message
  
  • Please note that receiving devices will only present text messages up to 70 characters long if at least one unicode character is present, so your 737 unicode character text would be delivered to the receiving device in 11 messages.

Click-to-Text

Just click on the SMS icon to send a text message to a number in your CRM or anywhere else in Chrome.

Sending An SMS, Review SMS History, and Templates

Opt-out/in SMS Options ("STOP," "START," "HELP")

OPT-OUT: End users receiving SMS messages can opt out from future texts and calls from numbers on your account by replying to the text message with one of the Keywords mentioned below. 

Once opted out, all calls and texts made by any user (or automation) on your account to this number will be blocked and users will see and hear a message informing them the number is blocked. 

Keywords to Opt-Out:        

STOP

END

QUIT

CANCEL

UNSUBSCRIBE

UNSUB

STOP ALL

OPT-IN: End users who have decided to opt-out of SMS messages from a number can opt-in by replying with one of the keywords mentioned below. 

Keywords to Opt-In:                      

START

YES

RESUME

RESUME ALL

UNSTOP

GO

HELP Message:

If the end user replies with “HELP” the following message will be sent:

Text “STOP” to stop receiving any messages from this number. Text “START” to start receiving messages again from this number.“

FYI: Opt out/in only applies not just to the number being texted, but to all phone numbers across your Kixie account.   

Please live chat us or email support@kixie.com for questions.