Direct SMS: Kixie users can send and receive SMS messages via their direct Kixie agent number.
Team SMS: Teams of users can receive and reply to SMS messages sent to your main company numbers, and respond in kind.
SMS Best Practices: SMS Best Practices to Avoid Being Blocked/Flagged
Just click on the SMS icon to send a text message to a number in your CRM or anywhere else in Chrome.
SENDING AN SMS, REVIEW SMS HISTORY, AND TEMPLATES
Opt-out/in SMS Options ("STOP," "START," "HELP")
OPT-OUT: End users receiving SMS messages can opt out from future texts from a given number by replying to the text message with one of the Keywords mentioned below.
Keywords to Opt-Out:
OPT-IN: End users who have decided to opt-out of SMS messages from a number can opt-in by replying with one of the keywords mentioned below.
Keywords to Opt-In:
If the end user replies with “HELP” the following message will be sent:
Text “STOP” to stop receiving any messages from this number. Text “START” to start receiving messages again from this number.“
FYI: Opt out/in only apply to the number being texted, not to all phone numbers across your Kixie account.
Please live chat us or email email@example.com for questions.
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