Direct SMS: Kixie users can send and receive SMS messages via their direct Kixie agent number.

Team SMS: Teams of users can receive and reply to SMS messages sent to your main company numbers, and respond in kind. 

SMS Best Practices: SMS Best Practices to Avoid Being Blocked/Flagged

Click-to-Text

Just click on the SMS icon to send a text message to a number in your CRM or anywhere else in Chrome.

SENDING AN SMS, REVIEW SMS HISTORY, AND TEMPLATES

Opt-out/in SMS Options ("STOP," "START," "HELP")

OPT-OUT: End users receiving SMS messages can opt out from future texts from a given number by replying to the text message with one of the Keywords mentioned below. 

Keywords to Opt-Out:        

STOP

END

QUIT

CANCEL

UNSUBSCRIBE

UNSUB

STOP ALL

OPT-IN: End users who have decided to opt-out of SMS messages from a number can opt-in by replying with one of the keywords mentioned below. 

Keywords to Opt-In:                      

START

YES

RESUME

RESUME ALL

UNSTOP

GO

HELP Message:

If the end user replies with “HELP” the following message will be sent:

Text “STOP” to stop receiving any messages from this number. Text “START” to start receiving messages again from this number.“

FYI: Opt out/in only apply to the number being texted, not to all phone numbers across your Kixie account.   

Please live chat us or email support@kixie.com for questions.