Note: While Kixie will always send your SMS messages to the destination, it's possible that the recipient's mobile phone carrier i.e. AT&T/Verizon will flag the message as spam due to the content of the message, and thus block the message, and potentially block your number if you are a repeat offender!
Possible Reasons SMS Messages Will Be Blocked by the Recipient's Mobile Carrier:
You Sent Duplicate Messages
Sending the exact same message each time may cause issues. Thus it is highly recommended to use SMS templates to personalize your messages by utilizing [fname] within the template, which will automatically pull the contact's first name from your CRM.
You Used a URL Shortener - Especially Bit.Ly
Almost every carrier that receives a bit.ly link will block the message as spam. Major carriers just assume that any text containing a URL shortener is spam and they won't accept the message. Just include a link to the full URL.
Your Number Marked as Spam from Calling
While unlikely, it's possible that your number was reported as spam to a carrier(s). We can easily replace any agent's DID/SMS DID with a new one anytime which will fix this issue.
For questions about this, please email email@example.com and/or reachout to your Account Manager for more information.