'Start Call' Webhook Configuration and Data Payload

Aldo Barbagiovanni Aldo Barbagiovanni

Kixie’s “Start Call” event webhook allows you to send pertinent data to a webhook endpoint URL at the start of any incoming or outgoing call (as soon as the phone begins to ring).

Configuration

  • Sign in to the Kixie Dashboard with an Admin/Manager account
  • In the left-hand panel, navigate to Manage > Automations > Webhooks
  • Use the ‘+ ADD’ button to create a new webhook
  • Name your webhook and input the Endpoint URL
  • Under ‘Event Name,’ select ‘Start Call'
  • You can input Headers if that is required to pass your data through the endpoint

Screen Shot 2023-08-24 at 3.27.25 PM.png

Here is the data that is passed through:

 

{

  "data": {

    "callDetails": {

      "callid": "a916abbc-6d5b-4fc9-99a1-f5fa514527cb",

      "businessid": "30251",

      "calldate": "2023-08-24 18:47:34",

      "fromnumber": "+18202343210",

      "tonumber": "+18055583059",

      "duration": "",

      "amount": "",

      "externalid": "a916abbc-6d5b-4fc9-99a1-f5fa514527cb",

      "calltype": "outgoing",

      "callstatus": "missed",

      "recordingurl": "https://calls.kixie.com/a916abbc-6d5b-4fc9-99a1-f5fa514527cb.mp3",

      "recordingsid": "",

      "tonumber164": "+18055583059",

      "fromnumber164": "+18202343210",

      "disposition": "not disposed",

      "fname": "Aldo",

      "lname": "Test",

      "calleridName": "Aldo Test",

      "email": "aldo.barbagiovanni+30251@gmail.com",

      "destinationName": "",

      "cadenceactionprocessid": "",

      "powerlistid": "",

      "HScalltype": "",

      "powerlistsessionid": "",

      "extensionDial": "0",

      "toExt": "",

      "fromExt": "",

      "answerDate": "",

      "callEndDate": "",

      "transcriptionXd": "",

      "transcriptionStatus": "",

      "transcriptionS3Key": "",

      "crmlink": "https://app.hubspot.com/contacts/20598510/contact/101/",

      "contactid": 101,

      "dealid": 12179757971,

      "webhookurl": "https://webhook.site/ff40a5ea-2cea-4795-9e3b-f892b650268d",

      "outcome": ""

    },

    "crm": {

      "crmName": "hubspot",

      "logo": "hubspot.png",

      "userAgent": "Kixie Integration - tech@kixie.com",

      "crmID": "16",

      "userid": "157590",

      "user": "",

      "token": "321096b4-82fb-49f1-9516-b1a730cf929d",

      "refreshTokenExpiration": "",

      "pass": "",

      "accountid": "20598510",

      "location": "",

      "createdate": "2023-01-23 22:59:38",

      "updatedate": "2023-08-24 18:37:13",

      "errordate": "",

      "isActive": "1",

      "accessToken": "",

      "tokenupdate": "",

      "tokenvaliduntil": "",

      "externalEmail": "aldo@kixie.com",

      "externalOwnerid": "98945118",

      "isDeleted": "0",

      "version": "",

      "customName": "",

      "customSearchEndpoint": "",

      "customDispositionEndpoint": "",

      "customActivityEndpoint": "",

      "customContactUpdateEndpoint": "",

      "customHeaders": "",

      "isAdmin": "0"

    },

    "hookevent": "startcall",

    "businessid": "30251",

    "webhookurl": "https://webhook.site/ff40a5ea-2cea-4795-9e3b-f892b650268d",

    "webhookHeaders": "",

    "number": "+18055583059",

    "customernumber": "+18055583059",

    "businessnumber": "+18202343210"

  }

}

 

Questions? Send an email to support@kixie.com