'Voicemail' Webhook Configuration and Data Payload

Kixie’s “Voicemail” event webhook allows you to send pertinent data to a webhook endpoint URL any time a voicemail is left in a Kixie voicemail inbox on your account (not the voicemails your agents leave for external phone numbers).

Configuration

• Sign in to the Kixie Dashboard with an Admin/Manager account
• In the left-hand panel, navigate to Manage > Automations > Webhooks
• Use the ‘+ ADD’ button to create a new webhook
• Name your webhook and input the Endpoint URL
• Under ‘Event Name,’ select ‘Voicemail'
• You can input Headers if that is required to pass your data through the endpoint

Here is the data that is passed through:

{

  "data": {

    "callDetails": {

      "callid": "d36761c4-ece1-49a3-be8b-b2092f85077f",

      "businessid": 30251,

      "calldate": "2023-08-24T20:59:54.000Z",

      "fromnumber": " 18055583059",

      "tonumber": " 18202343202",

      "duration": 17,

      "amount": 0.0039,

      "externalid": "d36761c4-ece1-49a3-be8b-b2092f85077f",

      "calltype": "incoming",

      "callstatus": "missed",

      "recordingurl": "https://calls.kixie.com/d36761c4-ece1-49a3-be8b-b2092f85077f.mp3",

      "recordingsid": "",

      "tonumber164": " 18202343202",

      "fromnumber164": " 18055583059",

      "disposition": "inbound VM-msg left",

      "fname": "Aldo",

      "lname": "Test",

      "calleridName": "Aldo Test",

      "email": "aldo.barbagiovanni 30251@gmail.com",

      "destinationName": "Direct Dial",

      "cadenceactionprocessid": "",

      "powerlistid": "",

      "HScalltype": "",

      "powerlistsessionid": "",

      "extensionDial": 0,

      "toExt": "",

      "fromExt": "",

      "answerDate": "",

      "callEndDate": "2023-08-24T21:00:11.000Z",

      "transcriptionXd": "",

      "transcriptionStatus": "",

      "transcriptionS3Key": "",

      "lastcallname": "Direct Dial",

      "crmlink": "",

      "contactid": "",

      "dealid": "",

      "webhookurl": "https://webhook.site/ff40a5ea-2cea-4795-9e3b-f892b650268d",

      "outcome": ""

    },

    "voicemail": {

      "from": "18055583059",

      "to": "18202343202",

      "duration": 5,

      "VMRoute": "Direct",

      "url": "https://calls.kixie.com/d36761c4-ece1-49a3-be8b-b2092f85077f.mp3",

      "LastCallType": "user"

    },

    "crm": "",

    "hookevent": "voicemail",

    "businessid": "30251",

    "webhookurl": "https://webhook.site/ff40a5ea-2cea-4795-9e3b-f892b650268d",

    "webhookHeaders": "",

    "number": " 18055583059",

    "customernumber": " 18055583059",

    "businessnumber": " 18202343202"

  }

}

Questions? Send an email to support@kixie.com