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Setting Up & Managing Your Account

Navigating the Kixie Dashboard as a Manager and optimizing it for your team

Kixie New Admin Tutorial
This Admin Tutorial is an overview the Kixie.com dashboard and how to se...
Alex Mann Alex Mann
Manager Dashboard: What is Manage Account Used For?
NOTE: Only Managers will be able to see this tab on their Kixie.com Dash...
Andrea Dade Andrea Dade
Kixie Dashboard Access for Manager & Admin Profiles
While agents with User permissions on Kixie dashboard only have access t...
Aaron Steward Aaron Steward
TCPA and Two-Party Consent Compliance
  Regarding Compliance with the TCPA or Two-Party consent laws governing...
Alex Mann Alex Mann
Creating an Automation Cadence
What are Cadences? Cadences are an automation tool to help your team ach...
Jasper Jasper
How to Add an Agent in Kixie
This article will show Managers on Kixie Accounts how to add a new Agent...
Andy Contreras Andy Contreras
International Calling & List of Blocked Countries
How Does International Calling Work and How Much Does It Cost? With Kixi...
Jason Miani Jason Miani
Replacing Vs. Deleting Users
Replacing a User: Replacing rather than deleting a user is the most seam...
Alex Mann Alex Mann
Configuring Call Dispositions for your Kixie Account (Call Outcomes)
Summary: Managers can easily configure Call Dispositions (Call Outcomes)...
Jason Miani Jason Miani
How to Block a Number
Managers of Kixie accounts now have access to blocking numbers directly ...
Paul Galletta Paul Galletta
What are CB lite and CB On?
Looking at your agents list view in the Kixie Dashboard under Manage > A...
Jasper Jasper
How Does Kixie LeadCaller Work?
Once setup, Kixie's LeadCaller triggers an instant callback to a lead wh...
Alex Mann Alex Mann
Setting Up Your Call Queue
A Call Queue places incoming calls in line to be answered while agents a...
Jasper Jasper
How to Work from Home using Kixie
As more and more companies are switching to remote work environments, we...
Kixie Team Kixie Team
Restricted Calling Areas
Kixie Prevents Your Account from Calling High-Fraud Risk Prefixes Kixie ...
Alex Mann Alex Mann
Kixie GDPR (General Data Protection Regulation) Compliance
The General Data Protection Regulation (GDPR) is a regulation in EU law ...
Kixie Team Kixie Team