1. Kixie PowerCall & SMS | Help Center & Support
  2. Frequently Asked Questions

Frequently Asked Questions

PowerCall Dialer

FAQ and troubleshooting the PowerCall Dialer (Chrome extension)

How to Update Chrome, Clear Your Cache
How Local Presence Dialing Works
Kixie SMS Pricing
Resolving the "Lost Connection: Reconnecting to Resolve" Error Message
Kixie PowerCall Dialer appearing in Full Screen
Why does another Kixie account (e.g. my co-worker's) get logged off when I log in to mine?
See all 7 articles

Click-to-Call
How do I make a call when Click to Call does not display? (Such as in Google Sheets)
Click to Call with Google Sheets

Free Trial Questions
Questions about the Kixie Free Trial or Demo?
Unable to sign up for a free trial of Kixie?
How do I schedule a demo of Kixie?

Billing

Review Billing Basics

How does Kixie's billing work?
Kixie Billing: Annual Contracts and Annual Bill Cycles
What is Kixie's Refund and Cancellation Policy?
What is the Minutes Reserve Charge?
How does Kixie's Unlimited Minutes Dialing Plan Work?
Advanced Pricing - Per Minute Call Rates, SMS, and Numbers
See all 10 articles

Common Troubleshooting

Most common troubleshooting issues

Error: Incompatible SDP Error
How to Force an Update of Your Chrome Extensions
Showing Up as Spam Likely or Scam Likely

Audio Troubleshooting & Optimization
Audio Troubleshooting: Experiencing Call Quality Issues? Can't Hear Ring Audio?
Ideal Conditions for the Kixie Dialer
Kixie PowerCall Dialer Audio Settings
Network and Firewall Setup for Kixie
What kind of headsets are recommended for Kixie?
Archived Call Recordings: Error 403 Forbidden
See all 29 articles

Disabling SIP ALG for Ideal Call Quality

Disabling SIP ALG on your network can vastly improve your call quality and is...

Disable SIP ALG
Disable SIP ALG - ASUS Router
Disable SIP ALG - Linksys Router
Disable SIP ALG - Netgear Router
Disable SIP ALG - Sonicwall Router
Disable SIP ALG - Ubiquiti EdgeRouter
See all 10 articles

Provisioning Desk Phones for Kixie

How to provision your VoIP-enabled desk phone to work with your Kixie dialer.

How to Provision a Grandstream Phone
How to Provision a Cisco Desk Phone with Kixie
How to Provision a Polycom Desk Phone with Kixie
Why doesn't my desk phone have service?

Webhooks and API Documents
'Start Call' Webhook Configuration and Data Payload
'Voicemail' Webhook Configuration and Data Payload
'Schedule Activity' Webhook Configuration & Data Payload
Kixie Agent Status API
Kixie Webhooks (And How to Log Calls & SMS in non-native CRMs?)

Dashboard

FAQ and troubleshooting in the Kixie Dashboard

10DLC Campaign Registration Recommendations