PLEASE NOTE: To text US Numbers, you MUST include the 1 before the number!


 The Basics:

Make sure you read this guide on SMS Best Practices to Avoid Being Blocked/Flagged

Question: What is an SMS template? 

  • Put simply, an SMS template is a generic pre-made message that can be sent to customers through Kixie.

Question: Does it make sense for me to use SMS templates?

  • If you find that you are sending the same message over and over to customers via SMS (e.g. "Hey, please call me back when you get the chance at..." or "Sorry, I can't talk right now..."), then you would benefit from SMS templates. 

Question: Can I use placeholder text with SMS templates e.g." Hi [John Doe], are you still interested"?

  • Yep! Kixie offers automatic placeholder for first name and last name
  • first name: [fname]
  • last name: [lname]Screen_Shot_2021-12-09_at_8.25.56_AM.png



Setting up your SMS template is quick and easy! Just complete the following steps:

  1. Access your Kixie Dashboard by logging in to
  2. Select My Profile tab (on the left-hand side).
  3. Select SMS Templates tab (on the far right-hand side). 
  4. Select the blue "Add New" button.
  5. Name your template.
  6. Enter SMS template message in the Template field (470-512 character limit).
  7. Select the blue "Submit" button.

Note: Once an SMS template is created, you should see it populate in the table below. 




Save time and increase contact by using your SMS templates. Just complete the following steps:

  1. With your Kixie PowerCall dialer open and updated, click the SMS icon (message bubble on the right of the dial-pad icon).
  2. Enter the number that you would like to use in the Number field.
  3. Click on the "Choose your option" box to view the drop-down menu containing your SMS templates. (Note: if you do not see your template, please refresh your PowerCall dialer)
  4. Select the desired SMS template. 
  5. Click the "Send SMS" button. 

Voila! You now know how to successfully create and send messages with an SMS template. Happy Messaging!