Robotic Sounding

Symptom

 Robotic sounding voice adds a digital-tonel quality to your voice when speaking and may be similar sounding to choppy audio.

Cause

This is commonly caused by a hardware malfunction of your headset or computer. It may also be caused by network issues.

Steps to Resolve

1. Headset Troubleshooting
1. Win: https://support.kixie.com/hc/en-us/articles/360007701413-Setting-Up-My-Headset-in-Windows
2. Mac: https://support.kixie.com/hc/en-us/articles/360012323114-Common-Microphone-Issue-with-Mac-Computers
2. Make sure your headset is fully charged, and directly connected to your computer. If possible avoid USB Hub usage as they commonly experience issues that may cause robotic sounding audio.
3. Update Your Headset’s Firmware and Install Included Software
4. Run the Kixie Networking Diagnostic

If you have administrative access to your router, then please also do the following:

1. Run the Kixie Networking Diagnostic
   
   Open Diagnostic
   
   
2. Whitelist the IPs: Ports listed here: https://support.kixie.com/hc/en-us/articles/222788988-Network-and-Firewall-Setup-for-Kixie
3. Contact Your ISP mentioning that your Jitter and/or Latency is exceedingly high. They should provide some troubleshooting steps.
4. Purchase adequate networking hardware to support your internet usage.
5. Contact Support@kixie.com. There may be a carrier issue causing the echo you experience.