Jitter is defined as a variation in the delay of received packets. At the sending side, packets are sent in a continuous stream with the packets spaced evenly apart. D If the jitter is so large that it causes packets to be received out of the range of this buffer, the out-of-range packets are discarded and dropouts are heard in the audio.




Due to network congestion, improper queuing, or configuration errors, this steady stream can become lumpy, or the delay between each packet can vary instead of remaining constant.


Steps to Resolve:

  1. Run the Kixie Networking Diagnostic

    Open Diagnostic

  2. We want to look at the latency or ping values in ms. Follow next steps based on your ping test results.
    • 0-85ms latency:
    • 86ms-150ms average ping
    • 151-300ms average ping
      • You will experience call quality issues and your networking hardware likely is the cause of your packet loss. We recommend continuing to the next step but you may want to consult your IT professional for network hardware suggestions
    • 300ms+ average ping
      • You may experience call drops and the packet loss messages you see likely stem from poor networking hardware. You should continue to step 5 but should improve your network hardware quality.