The Basics
Kixie now integrates with Gong.io, the platform that generates even deeper call analytics for all calls made by you and your agents. Please see the Gong.io website for more information on the Gong.io features and pricing.
Please note:
- In order for calls to log for a given Kixie user, their Gong user account's email address must match their Kixie user account's email address
- Only calls longer than 1 minute in length will be pushed from Kixie into Gong
How to Integrate Your Gong Account w/ Kixie:
- Login to your Gong.io account
- Locate the following two keys:
- Access Key
- Access Key Secret
- Email support@kixie.com with the two keys listed above.
- A Kixie representative will reach out to you confirming that the integration is good to go.
- That's it--you've successfully integrated Kixie and Gong.io
Any questions regarding the above process can be sent to Support@kixie.com.