The following is for Kixie PowerCall version 1.6.60 and after.
The Basics
In the newest version of Kixie PowerCall, we have expanded in-dialer messaging to include banners which appear when a called number returns an error. The error message will look somewhat like the following:
Below are the messages that you could get on the dialer, as well as what it means and what action you should take when you see it:
ERROR CODE |
REASON |
ACTION NEEDED |
| UNAVAILABLE | Number dialed is unavailable* | Try calling again a few minutes later |
| INVALID | Number dialed is invalid | Ensure that number is in e164 Format (See Here or Here for help) |
| OUT OF SERVICE | Number dialed is out of service** | If not a network issue, then no action is needed |
| COUNTRY BLOCKED | Kixie has blocked your account from calling this region | Contact support@kixie.com |
| PREFIX BLOCKED | Kixie has blocked your account from calling this prefix | Contact support@kixie.com |
| BUSY | Number dialed is busy (on call, or rejected, or no answer, depending on destination country) | Try calling again a few minutes later |
*Kixie will try routing your call with multiple carriers. It is possible that one of our carriers will initially return a "Number Unavailable" message, but later display "Out of Service".
*Depending on the country that you are calling to, "Number Unavailable" may replace the "Out of Service" message.
**You may also get an "Out of Service" message if you do not have network connectivity when trying to connect a call.
Was this article helpful?
Articles in this section
- How to Update Chrome, Clear Your Cache
- How Local Presence Dialing Works
- Kixie SMS Pricing
- Resolving the "Lost Connection: Reconnecting to Resolve" Error Message
- Kixie PowerCall Dialer appearing in Full Screen
- Why does another Kixie account (e.g. my co-worker's) get logged off when I log in to mine?
- Understanding Dialer Error Messaging