Understanding Dialer Error Messaging Understanding Dialer Error Messaging

Understanding Dialer Error Messaging

George George

The following is for Kixie PowerCall version 1.6.60 and after. 

 

The Basics

In the newest version of Kixie PowerCall, we have expanded in-dialer messaging to include banners which appear when a called number returns an error. The error message will look somewhat like the following:

Screen_Shot_2019-06-28_at_9.11.30_AM.png

Below are the messages that you could get on the dialer, as well as what it means and what action you should take when you see it:

ERROR CODE

REASON

ACTION NEEDED

UNAVAILABLE Number dialed is unavailable* Try calling again a few minutes later
INVALID Number dialed is invalid Ensure that number is in e164 Format (See Here or Here for help)
OUT OF SERVICE  Number dialed is out of service**  If not a network issue, then no action is needed
COUNTRY BLOCKED Kixie has blocked your account from calling this region Contact support@kixie.com
PREFIX BLOCKED Kixie has blocked your account from calling this prefix Contact support@kixie.com
BUSY Number dialed is busy (on call, or rejected, or no answer, depending on destination country) Try calling again a few minutes later
 

*Kixie will try routing your call with multiple carriers. It is possible that one of our carriers will initially return a "Number Unavailable" message, but later display "Out of Service". 

*Depending on the country that you are calling to, "Number Unavailable" may replace the "Out of Service" message. 

**You may also get an "Out of Service" message if you do not have network connectivity when trying to connect a call.