Commonly Asked Call Recording Questions

How can I download call recordings?

You can easily download call recordings from within Kixie's Dashboard and PowerCall Dialer.

• PowerCall Dialer Call History
  • Download from Call History in Kixie PowerCall Dialer
• Directly From the Recording
  • Direct from Call Recording Link

How long will the call recordings be saved?

We offer lifetime call recordings.

Will I always have access to the call recording links through my CRM?

Yep. The call recording URLs remain active even after your account has been cancelled.

Can I request to delete 1 or more call recordings?

Simply submit a request to support@kixie.com  including the original call recording links.

When I try to open a call recording link, I am getting Error 403 Forbidden?

For storage and security purposes, we automatically move the call recording to an archived storage system after 18 months. To request the call recording to be pulled from archived storage see Archived Call Recordings: Error 403 Forbidden