Commonly Asked Call Recording Questions

Jason Miani Jason Miani

How can I download call recordings?

You can easily download call recordings from within Kixie's Dashboard and PowerCall Dialer.

How long will the call recordings be saved?

We offer lifetime call recordings.

Will I always have access to the call recording links through my CRM?

Yep. The call recording URLs remain active even after your account has been cancelled.

When I try to open a call recording link, I am getting Error 403 Forbidden?

For storage and security purposes, we automatically move the call recording to an archived storage system after 18 months. To request the call recording to be pulled from archived storage see Archived Call Recordings: Error 403 Forbidden