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How to Program a Polycom Desk Phone with Kixie How to Program a Polycom Desk Phone with Kixie

How to Program a Polycom Desk Phone with Kixie

Alex Mann Alex Mann

How to Program a Polycom with Kixie

Note: Kixie cannot provide support for programming or troubleshooting deskphones, due to the role that your internal network plays in successful programming and maintenance. Please see here for guidelines on network/firewall setup to ensure you have the proper network setup for your Kixie-configured deskphones to work.

 

STEPS TO COMPLETE BEFORE PROGRAMMING

Before you start, be sure to collect the following information from the User Profile you intend to setup with a desk phone:

  1. On the Kixie.com Dashboard, under Manage > Agents, select View on the agent you wish to setup with a desk phone. 
  2. Select Devices and Routing > Kixie Devices > Add Kixie Desk > Confirm
  3. Select the 'Key icon' mceclip0.png by the Desk Phone to display the Desk Phone credentials at the bottom of the page
  4. Make a note of the User and Pass information, shown in the image below:

mceclip1.png

 

How to Program Your Polycom:

1. Make sure that the phone is plugged in, and that it is on the same network as your computer.

2. Perform a factory reset on the phone first.

3. Gather the phone's IP address.

  • From Home/Menu, select Status.
  • Select Network.
  • Select TCIP/IP Parameters.
  • The IP address is a string of numbers such as 192.168.1.1

4. Enter the IP address into your computer's web browser as if it's a website. Then at the login screen, enter the password: 456.

  • if the IP address does not work (site can't be reached), then try entering https:// or http:// before the IP address, i.e. https://192.168.1.1, click advanced, and then proceed to the site anyway.

5. Once logged into the phone, navigate to Settings->SIP:

Then navigate to Server 1:
  • Address/Server: phone.plivo.com
  • Port: 5060
  • Transport: TCPpreferred
  • Expires: 300
Click “Submit”
 

 
 
Under “Lines”:
 
Note: you will need to have created a new Kixie device within the kixie.com dashboard inside an agent's profile->devices and routing->devices->add Kixie device (deskphone)->submit. If you want the phone to ring when this agent's direct line is called, be sure to highlight it under "devices to ring" and hit save changes.
 

 *Do note that to use a Deskphone with Kixie the user must be on an Enterprise level account*

mceclip1.png
Adding the device will yield you a unique username and password (pictured above) to use in the following step:
  • Address: <username> 
  • Authentication User ID: <username> 
  • Authentication Password: <password>
  • Label: anything you like, as it will appear on the phone’s LCD
Click “Submit"
 
 

 
If your phone is still not receiving calls, or click to call does not work: 
  • Please fill in the Local SIP port field with a number greater than 50600, such as 50602. If you are provisioning multiple phones, make sure each phone's local SIP port is a unique number. 
  • Please see here for guidelines on network/firewall setup to ensure you have the proper network setup for your Kixie-configured deskphones to work