How Do I Transfer (Port) My Existing Phone Numbers to Kixie?

Alex Mann Alex Mann

If you want to start receiving inbound calls on Kixie right away, then forward your numbers over to Kixie prior to porting, and the transition will be seamless.

To start your number port: you MUST attach the following in an email to support@kixie.com, and we will begin the port process for you. If you do not email us the attached LOA(s), your port may not be processed. Thank you!

  • The port process usually takes 7-14 business days, but you need to fill out and submit the requested information correctly!
  1. A filled-out copy of the appropriate LOA form that exactly matches the account information your current carrier has on file. 
    • If you're unsure what this information is, you can refer to:
      • a copy of your phone bill
      • your phone provider's account dashboard
      • ask your current phone provider for a CSR (customer service record)
      • call your current provider and ask them directly
    • If the info on your LOA does not exactly match what your phone provider has on file, the port will be rejected after a long delay. 
  2. Optional but recommended: a copy of your most recent phone bill from your current phone provider, or a screenshot of your account details. 

 

  • For US/Canada Regular Numbers: 
    • fill out the LOA for US/Canadian Regular Numbers
    • To start your number port: you MUST attach the following in an email to support@kixie.com, and we will begin the port process for you. If you do not email us the attached LOA(s), your port may not be processed. Thank you!

 

  • For US/Canada Toll-Free Numbers:
    • fill out this LOA for US/Canadian Toll-Free Numbers
      • If you are porting toll-free and regular local numbers to Kixie, you would fill out the toll-free number LOA for the toll-free numbers and fill out the regular number LOA for the regular numbers.
      • To start your number port: you MUST attach the following in an email to support@kixie.com, and we will begin the port process for you. If you do not email us the attached LOA(s), your port may not be processed. Thank you!

 

  • For Australian Regular and Toll-Free Numbers:
  • NOTE  - if you want to transfer a Google Voice number, first please follow the steps in this article. 
  • To start your number port: you MUST attach the following in an email to support@kixie.com, and we will begin the port process for you. If you do not email us the attached LOA(s), your port may not be processed. Thank you!

For any further questions or help with forwarding/porting, please email support@kixie.com.