How to Transfer a Call Using a Deskphone (or Zoiper) How to Transfer a Call Using a Deskphone (or Zoiper)

How to Transfer a Call Using a Deskphone (or Zoiper)

Alex Mann Alex Mann
The Direct Transfer Method (transferring/3-way calling only to internal Kixie users)
 
1. Open up the Directory in Kixie PowerCall, and if an agent is available (blue circle), you can click the blue arrow to initiate a transfer to them. Please note: the agent must appear blue ("Available") in the directory to receive a call transfer. 
 
2. You'll then see a green "Transfer in Progress" banner. You must wait for the transferee to pick up before you hangup.
 
 
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