Kixie Connect lets you adjust your dialing device to an external phone number  (like your cellphone or desk phone).

This is very useful when you want to place a call using click-to-dial but don't have an ideal WiFi connection; or you simply prefer to use a certain non-Kixie device to make calls, and still want to be able to utilize voicemail drops and sms templates with Kixie.

What is a Dialing Device?

• A dialing device is the device through which Kixie will place the call whenever you click-to-call () or click Start Call on the Kixie PowerCall.
• Your Dialing Device can be set inside the Kixie PowerCall settings->Set Dialing Device.
  • By default, the dialing device is the Kixie PowerCall itself.
  • However, you can also set your dialing device to
    • your Kixie-provisioned deskphone or
    • an external phone number like your cellphone (Kixie Connect)

How to Set Your Dialing Device?

1. 1. 1.  

2. How to Add A New External Device (Like Your Cellphone Number) to Your Agent Account
   1. Inside the Kixie.com dashboard, go to My Profile > Devices & Routing > Forward Devices, and click Add Number to add a call forwarding device.
   2. Navigate to Inbound Call Flow, and turn on Enable Forwarding
   3. Click Save to save your changes

What happens when I change my Dialing device to an external number, and place a call?

1. Kixie rings your external number.
2. You pick up the phone and you'll hear it dialing out to the number you are calling.
3. Kixie automatically logs the call with a recording, like it normally does.
4. Note- This call is a 3-way call and you will be charged for 2 legs of the call. The call to your external device and the call to your customer.

If you wish to make any changes or have any questions, please contact support@kixie.com or call us at (855) 50-KIXIE.