Kixie Connect: How to use your cellphone or existing phone service with Kixie Kixie Connect: How to use your cellphone or existing phone service with Kixie

Kixie Connect: How to use your cellphone or existing phone service with Kixie

Jason Miani Jason Miani

Kixie Connect lets you adjust your dialing device to an external phone number  (like your cellphone or desk phone).

This is very useful when you want to place a call using click-to-dial but don't have an ideal WiFi connection; or you simply prefer to use a certain non-Kixie device to make calls, and still want to be able to utilize voicemail drops and sms templates with Kixie.

What is a Dialing Device?

  • A dialing device is the device through which Kixie will place the call whenever you click-to-call () or click Start Call on the Kixie PowerCall.
  • Your Dialing Device can be set inside the Kixie PowerCall settings->Set Dialing Device.
    • By default, the dialing device is the Kixie PowerCall itself.
    • However, you can also set your dialing device to
      • your Kixie-provisioned deskphone or
      • an external phone number like your cellphone (Kixie Connect)

How to Set Your Dialing Device?

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  1. How to Add A New External Device (Like Your Cellphone Number) to Your Agent Account
    1. Inside the Kixie.com dashboard, go to My Profile > Devices & Routing > Forward Devices, and click Add Number to add a call forwarding device.Screen_Shot_2021-03-19_at_3.41.03_PM.png
    2. Navigate to Inbound Call Flow, and turn on Enable ForwardingScreen_Shot_2021-03-19_at_3.43.21_PM.png
    3. Click Save to save your changes

What happens when I change my Dialing device to an external number, and place a call?

  1. Kixie rings your external number.
  2. You pick up the phone and you'll hear it dialing out to the number you are calling.
  3. Kixie automatically logs the call with a recording, like it normally does.
  4. Note- This call is a 3-way call and you will be charged for 2 legs of the call. The call to your external device and the call to your customer.

If you wish to make any changes or have any questions, please contact support@kixie.com or call us at (855) 50-KIXIE.