The Basics

By default, all Kixie users have a standard voicemail set up for them. Voicemails can be reviewed directly from the Kixie PowerCall dialer (select the Voicemail tab), but they can also be reviewed from the email copy that is sent to you. Each user is given a generic Voicemail greeting, however this greeting can be modified or customized directly from the Dashboard. 

You can setup your direct line's voicemail by a) calling your own extension from your Kixie dialer or desk phone, or b) logging into > My Profile > Edit, and customize voicemail to your liking. See below for more detailed instructions.


Question: What voicemail type options are available to me?

  • Each user's voicemail greeting can be updated/added the following 3 ways:
    1. Text-to-speech
    2. Upload an MP3
    3. Record now

Question: I am not able to upload my voicemail recording, my recording disappeared, why?

  • Please be sure that you are uploading an MP3 file (e.g. voicemail.mp3). Kixie will not accept different file types. 

Question: I've uploaded my voicemail, but I cannot hear anything, why?

  • Please be sure that you are uploading an MP3 file (e.g. voicemail.mp3). Kixie will not accept different file types. 
  • If you used a file converter, be sure that you check the file audio before uploading (it could have impacted your audio quality)

Setup Through Dashboard

Please follow these quick and easy steps:

  1. Login to the Kixie Dashboard here
  2. Go to "My Profile" > select "Edit"
  3. In the"Voicemail Message" section, choose text-to-speech, upload an mp3 file, or record nowScreen_Shot_2021-06-01_at_5.05.09_PM.png
      1. For mp3: the file MUST be in .mp3 format. Please use this website to convert to .mp3
      2. For text-to-speech: type what you want the voicemail to say and Kixie will convert it to a computerized human voice.
      3. For record now: you must have a headset plugged into your computer to record the greeting.
  4. Click "Save"
  5. Done!


Setting it from your Kixie Dialer (or desk phone)

Using the Kixie device that is associated with your user account, whether it's the Kixie PowerCall or your desk phone or softphone, just dial your extension and follow the prompts. So if your extension is 101...

  1. (For example) Enter "101" on the dial pad
  2. Press Call

Not sure what your extension is? Open up the "Directory" tab on your Kixie PowerCall dialer

Whenever you receive a voicemail to your direct line, Kixie will send an email to your address on file with a recording of the voicemail and a CRM link to the contact who left the message. Voicemails are also manageable in your Kixie PowerCall.